Subscriber Services

If you are not a current subscriber, please visit How to Subscribe for information about ordering and free trials. Or, check out our collection of free articles.


Welcome to the Encyclopedia of Social Work (ESW) subscriber services. These pages contain information on accessing ESW, managing your subscription, and seeking assistance if any issues arise.

Services for subscribers include:

Help with using the site:

Visit our Site Help or FAQs page. If you can’t find the answer you need, please contact us.

Usage Reporting

In April 2014 we launched our new usage portal to provide institutional customers with COUNTER 4-compliant usage reporting. The COUNTER 4 code of practice provides an international, extendible Code of Practice for e-Resources that allows the usage of online information, products, and services to be measured in a credible, consistent, and compatible way using vendor-generated data. COUNTER reports are released on a monthly basis and are available for Online resources and Journals.

For more information and to access your reports please visit our usage pages.

Managing your account

To view your account details and subscription information, view or change your account preferences, or to see your institutional usage reports, please visit

Resources for Librarians


In-Library Support

Oxford offers a variety of tools to help you promote your subscription to the Encyclopedia of Social Work and get the most out of this resource.

  • Onsite and remote training options
  • Online tutorials and user guides
  • Promotional tools including customizable email templates, logos, pens, posters, and more

To request any of the promotional tools, or to offer suggestions about other ways we can help support your library, please email us at

For all other inquiries, including technical support, please contact us:

North and South America:

Customer Support – Online Subscription
Oxford University Press
198 Madison Avenue
New York, NY 10016
Tel: 1.800.334.4249 est 6484
Fax: 1.212.726.6576

UK and the Rest of World:

Online Products
Oxford University Press
Great Clarendon Street
Oxford OX2 6DP
Tel: +44 (0)1865 353705
Fax: +44 (0)1865 353308