Summary

Consumer research, an emergent field in applied anthropology, examines relationships between producers and consumers as mediated by the marketplace. The anthropological purpose of consumer research is to discover cultural meanings of products and services in people’s everyday lives and to identify societal practices and discourses that inform and perform these meanings. While consumer research is inspired by and draws on traditional anthropological theory, it has also made theoretical contributions to anthropology, including consumption practices as crafting identity, consumption activities generating and maintaining social relationships, and the transformative power of consumer goods instigating cultural change.

Anthropologists engaged in consumer research work in three primary areas: (1) market-making to assist organizations in defining the environments in which they operate; (2) branding to differentiate an organization’s products and services from those of competitors by attaching to the brand a symbolic meaning from the lived experience of consumers; and (3) innovation to guide business growth by analyzing consumer practices, as well as client and other stakeholder suppositions about the nature of the problem to be solved. Anthropologists in consumer research not only represent consumer voices but are also mediators of stakeholder interests. Change occurs at minimal scale by reframing problems for clients and affecting how clients address target audiences through marketing and advertising strategies, communications, or innovation; and at broader scale, by simultaneously contesting cultural ideologies (e.g., gender, personhood, ethnicity) perpetuated by business practices.