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## Interpersonal Trust in Organizations

Interpersonal trust refers to confidence in another person (or between two persons) and a willingness to be vulnerable to him or her (or to each other). In contemporary organizational science, research conducted within organizations has extensively investigated personal, dyadic, and contextual factors that motivate interpersonal trust (i.e., trust between two persons) and the consequence of interpersonal trust for the trustor and the trustee. This line of work distinguishes between two orientations that researchers have taken when conceptualizing interpersonal trust: unidirectional trust and bidirectional trust. Unidirectional trust refers to a focus on one person’s trust in another without regard to the reciprocation of that trust. Unidirectional trust research investigates trust in another party at a higher hierarchy level (e.g., followers’ trust in the leader), a lower hierarchy level (e.g., the leader’s trust in followers), or at the same hierarchy level (e.g., employees’ trust in coworkers). Bidirectional trust focuses on the shared trust in a dyad. Research on bidirectional trust helps to provide insights about the complex pattern and evolution of interpersonal trust over time. However, research investigating bidirectional trust is relatively limited compared to unidirectional trust. Besides research on interpersonal trust within the same work unit, there is also a recent trend toward investigating interpersonal trust across work unit and organizational boundaries. Another important line of literature regarding interpersonal trust is the investigation of the causes and consequences of interpersonal trust violations and the effectiveness of remedies (e.g., apologies) for these violations.

## Intersectionality Theory and Practice

Intersectionality is a critical framework that provides us with the mindset and language for examining interconnections and interdependencies between social categories and systems. Intersectionality is relevant for researchers and for practitioners because it enhances analytical sophistication and offers theoretical explanations of the ways in which heterogeneous members of specific groups (such as women) might experience the workplace differently depending on their ethnicity, sexual orientation, and/or class and other social locations. Sensitivity to such differences enhances insight into issues of social justice and inequality in organizations and other institutions, thus maximizing the chance of social change. The concept of intersectional locations emerged from the racialized experiences of minority ethnic women in the United States. Intersectional thinking has gained increased prominence in business and management studies, particularly in critical organization studies. A predominant focus in this field is on individual subjectivities at intersectional locations (such as examining the occupational identities of minority ethnic women). This emphasis on individuals’ experiences and within-group differences has been described variously as “content specialization” or an “intracategorical approach.” An alternate focus in business and management studies is on highlighting systematic dynamics of power. This encompasses a focus on “systemic intersectionality” and an “intercategorical approach.” Here, scholars examine multiple between-group differences, charting shifting configurations of inequality along various dimensions. As a critical theory, intersectionality conceptualizes knowledge as situated, contextual, relational, and reflective of political and economic power. Intersectionality tends to be associated with qualitative research methods due to the central role of giving voice, elicited through focus groups, narrative interviews, action research, and observations. Intersectionality is also utilized as a methodological tool for conducting qualitative research, such as by researchers adopting an intersectional reflexivity mindset. Intersectionality is also increasingly associated with quantitative and statistical methods, which contribute to intersectionality by helping us understand and interpret the individual, combined (additive or multiplicative) effects of various categories (privileged and disadvantaged) in a given context. Future considerations for intersectionality theory and practice include managing its broad applicability while attending to its sociopolitical and emancipatory aims, and theoretically advancing understanding of the simultaneous forces of privilege and penalty in the workplace.

## Labor History, Railroads, and Australia, 1880–1900

Previously, most attention to managerial attitudes to railroad labor during the late 19th century has focused on industrial conflict in the United States, most particularly the so-called Pullman Boycott, a national stoppage that brought much of the American rail network to a halt in May–July 1894. Most historians—Alfred Chandler, Richard White, Gabriel Kolko, and Shelton Stromquist, to name a few—have associated this pattern of American conflict with falling freight rates caused by excessive competition between the United States’ privately owned railroads. If this assumption is correct, then one would expect both of the problems—labor conflict and falling freight rates—would be absent in New World societies where railroads operated under public rather than private ownership. Among New World societies, public ownership of the railways was arguably most significant in Australia, a continental society almost identical in geographical size with the mainland United States. Here, railroads played a similar role in national development. Despite this variance in ownership, however, Australian railroads were beset with similar problems to the United States. Per-ton freight rates declined in like fashion. As in the United States, Australian railroad managers responded to falling freight rates by savage wage cuts and staff redundancies. The commonalities between Australia and the United States points to a common causal factor. It is argued that this common causal factor was the falling world price for grain, most particularly wheat, the London benchmark wheat price falling from US $1.92 in 1871 to US$0.81 in 1891.

## Longitudinal Designs for Organizational Research

Longitudinal research involves collecting data from the same entities on two or more occasions. Almost all organizational theories outline a longitudinal process in which one or more variables cause a subsequent change in other variables. However, the majority of empirical studies rely on research designs that do not allow for the proper assessment of change over time or the isolation of causal effects. Longitudinal research begins with longitudinal theorizing. With this in mind, a variety of time-based theoretical concepts are helpful for conceptualizing how a variable is expected to change. This includes when variables are expected to change, the form or shape of the change, and how big the change is expected to be. To aid in the development of causal hypotheses, researchers should consider the history of the independent and dependent variables (i.e., how they may have been changing before the causal effect is examined), the causal lag between the variables (i.e., how long it takes for the dependent variable to start changing as a result of the independent variable), as well as the permanence, magnitude, and rate of the hypothesized change in the dependent variable. After hypotheses have been formulated, researchers can choose among various research designs, including experimental, concurrent or lagged correlational, or time series. Experimental designs are best suited for inferring causality, while time series designs are best suited for capturing the specific timing and form of change. Lagged correlation designs are useful for examining the direction and magnitude of change in a variable between measurements. Concurrent correlational designs are the weakest for inferring change or causality. Theory should dictate the choice of design, and designs can be modified and/or combined as needed to address the research question(s) at hand. Next, researchers should pay attention to their sample selection, the operationalization of constructs, and the frequency and timing of measures. The selected sample must be expected to experience the theorized change, and measures should be gathered as often as is necessary to represent the theorized change process (i.e., when the change occurs, how long it takes to unfold, and how long it lasts). Experimental manipulations should be strong enough to produce theorized effects and measured variables should be sensitive enough to capture meaningful differences between individuals and also within individuals over time. Finally, the analytic approach should be chosen based on the research design and hypotheses. Analyses can range from t-test and analysis of variance for experimental designs, to correlation and regression for lagged and concurrent designs, to a variety of advanced analyses for time series designs, including latent growth curve modeling, coupled latent growth curve modeling, cross-lagged modeling, and latent change score modeling. A point worth noting is that researchers sometimes label research designs by the statistical analysis commonly paired with the design. However, data generated from a particular design can often be analyzed using a variety of statistical procedures, so it is important to clearly distinguish the research design from the analytic approach.

## Managing Team Diversity in the Workplace

The study of team diversity has generated a large amount of research because of the changing nature of workplaces as they become more diverse and work becomes more organized around teams. Team diversity describes the variation among team members in terms of any attribute in which individuals may differ. Examples are demographic background diversity, functional or educational diversity, and personality diversity. Diversity can be operationalized as categorical (variety), continuous (separation), or vertical (disparity). Initial research on team diversity was dominated by a main-effects approach that produced two main perspectives: social-categorization scholars suggested that diversity hurts team outcomes, as it decreases feelings of cohesion and increases dysfunctional conflict, whereas the information and decision-making perspective suggested that diversity helps team outcomes, as it makes more information available in the team to help with decision-making. In an effort to integrate these disparate insights, the categorization-elaboration model (CEM) proposed that team diversity can lead both to social categorization and to information elaboration on the basis of contextual factors that may give rise to either process. The CEM has received widespread support in research, but a number of questions about the processes through which diversity has an effect on team outcomes remain.

## Mediation: Causal Mechanisms in Business and Management

Mediation refers to causation. Tests for mediation are common in business, management, and related fields. In the simplest mediation model, a researcher asserts that a treatment causes a mediator and that the mediator causes an outcome. For example, a practitioner might examine whether diversity training increases awareness of stereotypes, which, in turn, improves inclusive climate perceptions. Because mediation inferences are causal inferences, it is important to demonstrate that the cause actually precedes the effect, the cause and effect covary, and rival explanations for the causal effect can be ruled out. Although various experimental designs for testing mediation hypotheses are available, single randomized experiments and two randomized experiments provide the strongest evidence for inferring mediation compared with nonexperimental designs, where selection bias and a multitude of confounding variables can make causal interpretations difficult. In addition to experimental designs, traditional statistical approaches for testing mediation include causal steps, difference in coefficients, and product of coefficients. Of the traditional approaches, the causal steps method tends to have low statistical power; the product of coefficients method tends to provide adequate power. Bootstrapping can improve the performance of these tests for mediation. The general causal mediation framework offers a modern approach to testing for causal mechanisms. The general causal mediation framework is flexible. The treatment, mediator, and outcome can be categorical or continuous. The general framework not only incorporates experimental designs (e.g., single randomized experiments, two randomized experiments) but also allows for a variety of statistical models and complex functional forms.

## Mentoring Research Through the Years: A Brief Review

Mentoring relationships involve a more experienced individual who provides support for the career and personal development of a less experienced coworker. The focus of mentoring research has evolved over the years. Early on, investigators were interested in learning about the outcomes of the mentoring relationship for the protégé, who is the primary beneficiary of the relationship. Risks for the protégé were not acknowledged in the initial research on mentoring relationships. There were questions about how individuals identify appropriate mentoring partners and about the course of the relationship. Attention then turned to the motivations and potential benefits to the mentor, the other party in the relationship. However, scholars recognized that while there were positive outcomes from serving as a mentor, there were also costs associated with the role. Given that so much empirical focus was on the benefits of voluntary developmental relationships, scholars became interested in more formal, organizationally controlled approaches to encouraging mentoring relationships. However, mentoring relationships are not uniformly positive and beneficial to the parties so engaged. Just as would be the case in any relationship, there is a “dark side” to mentoring relationships that has emerged as the focus of empirical attention. Finally, the influence of diversity of the mentoring participants has been explored. That exploration has largely focused on gender issues, with limited attention devoted toward ethnicity. With the advent of greater diversity in the workforce in the United States and elsewhere, diversity represents an area ripe for investigation. Overall, despite the wealth of research on mentoring relationships, there are questions that remain under-researched or unexplored in each of the areas of research.

## Minority Employees’ Ethnic Identity in the Workplace

With an increase in the number of diverse groups of individuals (including ethnic minorities) entering organizations, managing diversity in the 21st-century workplace has become imperative. The workplace provides employees with opportunities to work interactively with others in diverse situations and to express their identities, including ethnic identity. Despite Western-based organizations’ adoption of strategies such as affirmative action in an effort to integrate diverse employees into their workplaces, members of ethnic minority groups may still experience great difficulties in obtaining instrumental and social support in these organizations. While some minorities may not outwardly manifest their ethnicity, in the majority of cases, ethnic identity forms a core identity of many individuals and employees do not leave this identity at the doorstep of the organization. In some countries, ethnic minorities have refused to assimilate into the majority workplace culture, and have maintained strong ethnic identities. By outwardly expressing their identities, ethnic minority employees face discrimination, stereotyping and micro-aggressive behaviors within the workplace, and in the majority of cases are relegated to dead-end lower level posts and face barriers to their career advancement. Also, having strong ethnic identities results in a conflict between minorities ethnic identities and the workplace culture. This is especially apparent in terms of religious beliefs and values. Embracing ethnic identity of migrants into organizational cultures is especially challenging for organizations these days, as many immigrants are highly skilled professionals that enter western corporations. They experience discrimination and not receiving support in order to advance their careers.

## Pay Transparency: Conceptualization and Implications for Employees, Employers, and Society as a Whole

Pay transparency refers to the degree to which pay communication policies and practices governing employee pay knowledge facilitate or restrict the sharing of pay-related information. While relatively few enterprises have adopted transparent pay-communication practices, a variety of institutional factors, such as government regulations and social norms, are driving employers to provide their employees with greater pay knowledge. Consensus has emerged around the existence of three main dimensions or forms of pay transparency, namely pay-outcome transparency, pay-process transparency, and pay-communication transparency. Research findings indicate that pay-outcome transparency, which relates to the degree to which pay rate information is disclosed by the employer, has both beneficial and problematic consequences, depending on the outcome. For example, while pay-outcome transparency has been consistently found to be associated with enhanced individual task performance and reduced gender-based pay discrepancies, it has also been associated with higher levels of envy, diminished helping, heightened levels of counterproductive work behavior, and pay compression (which could elicit negative sorting effects). In contrast, pay-process transparency, which relates to the degree to which employees are informed about the parameters underlying reward-related decisions, has been found to have largely beneficial consequences and few unintended negative consequences. Finally, while it is least studied, pay-communication transparency, capturing the degree to which restrictions are placed on employees’ ability to share pay knowledge with others, is positively associated with employee perceptions of employer fairness and trustworthiness and can have significant implications for employee retention.

## Person–Environment Fit: Theoretical Perspectives, Conceptualizations, and Outcomes

The idea of person–environment (PE) fit builds upon interactional psychology, which suggests that the interplay between personal and environmental attributes is the primary driver of human behavior. The “environment” in PE fit research can take many different forms, with organizational environments being one of the most important settings with which people may fit or misfit. Henceforth, PE fit is defined as the compatibility that occurs when individuals match the characteristics of the work environment they inhabit. The notion that individuals with personal needs, values, goals, abilities, and personalities and organizational environments with distinctive demands, supplies, values, and cultures are differentially compatible and that “fitting in” is an evolving process that triggers behavioral, cognitive, and affective responses has been well accepted since PE fit was introduced as an independent theory in the mid-1970s. Presently, the PE fit idea has established itself as a firm research framework and has surfaced in many different literatures, ranging from applied and vocational psychology to human resource management, resulting in a plethora of theories that cover many different views on, and various conceptualizations of, PE fit. From an individual (i.e., employee) perspective, fit theories suggest that fit is a sought-after and rewarding experience in and of itself, especially when multiple types of fit (e.g., fit with the job and with the organization) co-occur. However, from a team, organizational, and societal perspective, the advantages of high levels of fit must be weighed against its potential costs, including favoritism, conformity, and homogeneity, which may eventually result in organizational inertia and the reproduction of inequality.

## Social Network Analysis in Organizations

A social network is a set of actors—that is, any discrete entity in a network, such as a person, team, organization, place, or collective social unit—and the ties connecting them—that is, some type of relationship, exchange, or interaction between actors that serves as a conduit through which resources such as information, trust, goodwill, advice, and support flow. Social network analysis (SNA) is the use of graph-theoretic and matrix algebraic techniques to study the social structure, interactions, and strategic positions of actors in social networks. As a methodological tool, SNA allows scholars to visualize and analyze webs of ties to pinpoint the composition, content, and structure of organizational networks, as well as to identify their origins and dynamics, and then link these features to actors’ attitudes and behaviors. Social network analysis is a valuable and unique lens for management research; there has been a marked shift toward the use of social network analysis to understand a host of organizational phenomena. To this end, organizational network analysis (ONA) is centered on how employees, groups, and organizations are connected and how these connections provide a quantifiable return on human capital investments. Although criticisms have traditionally been leveled against social network analysis, the foundations of network science have a rich history, and ONA has evolved into a well-established paradigm and a modern-day trend in management research and practice.

## Social Networks and Employee Creativity

In the field of management, employee creativity, which is defined as the production of novel and useful ideas concerning products, processes, and services, has been found to be necessary for organizational success and survival. An employee’s relationships with others in the organization affect creativity because employees work in the presence of, and with, their coworkers. A social network approach has been taken to understand how employee relationships can affect creativity. Social networks examine the interaction of individuals with those around them, such as asking them for help or advice. Four components of social networks that have a role in employee creativity have received attention: the nature of the employee’s relationships with coworkers, the structure of the employee’s social network, the position of the employee in the organizational network, and the employee’s network heterogeneity. Regarding the nature of relationships, while some researchers have found that weaker ties are more beneficial for employee creativity, other researchers have found that stronger ties are more advantageous. In order to resolve this conflict, researchers examined the role of strong versus weak ties at different stages of the creativity process and found that, while weak ties might be more useful during idea generation, strong ties come into play during idea elaboration. There are also conflicting findings on the role of the structure of social network. Specifically, a group of researchers found support for a positive relationship between sparse networks and employee creativity, and another group found a positive relationship between dense networks and creativity. Some researchers aimed to resolve this debate, and their findings mirrored the findings on tie strength. They found that density affects different stages of the creative process in unique ways, and while sparse networks are more beneficial during idea generation, dense networks become more important during idea implementation. Compared to the previous two components, the role of network position and network heterogeneity has received less attention from researchers. Researchers found that both central and peripheral positions have certain benefits and costs for creativity. For example, on the one hand, employees located at the periphery of an organization can collect nonredundant information from outside of the organization that has not been shared by others in the organization and has a positive influence on creativity. On the other hand, employees at a central location gain benefits from fast and easy access to information based on many contracts and receiving recognition from many others, thereby improving creativity. Finally, researchers consistently found that different types of network heterogeneity, such as the diversity of one’s contacts in terms of functional background, organizational function, or nationality, positively affects employee creativity. There are many opportunities for future research on the relationship between social networks and creativity, such as examining the role of motivational and cognitive processes as mediational mechanisms, focusing on the role of alter characteristics, studying social networks in a team setting, and taking a temporal approach to understand how changes in social networks over time affect employee creativity.

## Strategic Empowerment in Human Resource Management

Empowerment is considered one of the best managerial approaches to foster employees’ effectiveness, creativity, commitment, performance, and other positive work-related attitudes and behaviors while providing an essential tool for leadership development and succession planning. Empowerment involves delegation of authority, sharing of information and resources, and allowing employees to participate in decision-making processes. Empowerment practices result in positive outcomes through psychological empowerment, which comprises meaning, impact, self-determination, and competence. However, empowerment should be exercised with care, and before doing so, leaders should understand their employees’ competences, willingness, and characteristics, as well as the organizational culture and industrial dynamics. With the increasing use of information and communication technologies, inevitable influence of globalization, and continuously changing dynamics of interconnectedness among industries, the business environment has become more volatile, uncertain, complex, and ambiguous (VUCA). In order to survive in this environment, companies try to increase diversity in their workforce to make the best use of a broad variety of skills, experiences, and opinions, thus boosting creativity and innovativeness, which makes leadership more difficult than ever. With empowerment, the concept of delegation of power is important. Therefore, comparing the concept of personal empowerment with managerial empowerment helps in understanding that these concepts are different, although interconnected. Delegation of authority ensures that the manager transfers decision-making authority to subordinates under certain conditions. In delegation, authority is retained by the manager, who has the ultimate responsibility. On the other hand, in empowerment, authority is fully transferred to the person who is already doing the job, with all the rights and responsibilities to take the initiative as necessary. Empowerment is also closely related but different from the concept of motivation. In motivation, decision-making authority and control stays with the manager. Empowerment, on the other hand, gives employees the opportunity to participate in management, solve problems, and participate in decision-making processes. In this context, the concepts of delegation of authority, motivation, participation in management, and job enrichment are the domain dimensions of personal empowerment, and thus they are interrelated, yet different. It is important to create a common vision and to have common values in order to establish the empowerment process. Subordinates and supervisors need to trust each other, and empowerment needs to be seen as a philosophy, not a technique. It is necessary to create business conditions that enable the development of knowledge and skills in personnel empowerment. These conditions affect the perceptions and attitudes of the staff, such as, support, loyalty, identification, and trust. Empowering employees promotes organizational commitment, increases engagement, and reduces turnover intentions of key personnel. Because empowerment involves encouraging participation of subordinates in the decision-making process, it also helps to enhance the effectiveness of the decisions and reduce decision-making time. In the VUCA world, limited decision making could be a critical obstacle to establish and maintain sustainability in highly competitive business environments.

## The Kaleidoscope Career Model

The kaleidoscope career model (KCM) was developed by Mainiero and Sullivan in 2006 based on data from interviews, focus groups, and three surveys of over 3,000 professionals working in the United States. The metaphor of a kaleidoscope was used to describe how an individual’s career alters in response to alternating needs for authenticity, balance, and challenge within a changing internal and external life context. As a kaleidoscope produces changing patterns when its tube is rotated and its glass chips fall into new arrangements, the KCM describes how individuals change the pattern of their careers by rotating the varied aspects of their lives to arrange their work–nonwork roles and relationships in new ways. Individuals examine the choices and options available to create the best fit among various work demands, constraints, and opportunities given their personal values and interests. The ABCs of the KCM are authenticity, balance, and challenge. Authenticity is an individual’s need to make choices that reflect their true self. People seek alignment between their values and their behaviors. Balance is an individual’s need to achieve an equilibrium between the work and nonwork aspects of life. Nonwork life aspects are defined broadly to include not only spouse/partners and children but also parents, siblings, elderly relatives, friends, the community, personal interests, and hobbies. Challenge is an individual’s need for stimulating work that is high in responsibility, control, and/or autonomy. Challenge includes career advancement, often measured as intrinsic or extrinsic success. All three parameters are always active throughout the life span, and all influence decision-making. One parameter, however, usually takes priority; this parameter has greater influence in shaping an individual’s career decisions or transitions at that point in time. Over an individual’s life, the three parameters shift, with one parameter moving to the foreground and intensifying in strength as it takes priority at that time. The other two parameters will lessen in intensity, receding into the background, but they remain active.

## The Personality Underpinnings of Strategic Leadership: The CEO, TMT, and Board of Directors

“Strategic leadership” is the umbrella term used to describe the study of an organization’s top leaders—what they do, their interactions, and how they influence important organizational outcomes. The three major areas of focus within this field are the chief executive officer (CEO), the top management team (TMT), and the board of directors. Although each area has vibrant bodies of literature on important topics of inquiry, the integration of research findings, frameworks, and insights across the three areas remains underdeveloped. For example, the study of leader personality is a rich line of inquiry within the broader management literature, and all three areas are developing, albeit at different rates and with little integration across the three areas. The work on CEO personality is the most developed, and the work on board personality is the least developed. CEOs personality traits that have been studied include the Big Five personality traits (conscientiousness, extraversion, agreeableness, openness to experience, and emotional stability), locus of control, core self-evaluations, narcissism, overconfidence, hubris, humility and regulatory focus (a person’s general approach to goals as either promotion focused or prevention focused). TMT personality traits that have been studied include the Big Five, trait positive affect, propensity to innovate, and competitive aggressiveness. Finally, board of directors’ personality traits that have been studied include only personality diversity.