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Andrew M. Ledbetter
Owing to advances in communication technology, the human race now possesses more opportunities to interact with interpersonal partners than ever before. Particularly in recent decades, such technology has become increasingly faster, mobile, and powerful. Although tablets, smartphones, and social media are relatively new, the impetus behind their development is old, as throughout history humans have developed mechanisms for communicating ideas that transcend inherent temporal and spatial limitations of face-to-face communication. In the ancient past, humans developed writing and the alphabet to preserve knowledge across time, with the later development of the printing press further facilitating the mass distribution of written ideas. Later, the telegraph was arguably the first technology to separate communication from transportation, and the telephone enabled people at a distance to hear the warmth and intimacy of the human voice. The development of the Internet consolidates and advances these technologies by facilitating pictorial and video interactions, and the mobility provided by cell phones and other technologies makes the potential for communication with interpersonal partners nearly ubiquitous. As such, these technologies reconfigure perception of time and space, creating the sense of a smaller world where people can begin and manage interpersonal relationships across geographic distance.
These developments in communication technology influence interpersonal processes in at least four ways. First, they introduce media choice as a salient question in interpersonal relationships. As recently as the late 20th century, people faced relatively few options for communicating with interpersonal partners; by the early years of the 21st century, people possessed a sometimes bewildering array of channel choices. Moreover, these choices matter because of the relational messages they send; for example, choosing to end a romantic relationship over the phone may communicate more sensitivity than choosing to do so via text messaging, or publicly on social media. Second, communication technology affords new opportunities to begin relationships and, through structural features of the media, shape how those meetings occur. The online dating industry generates over $1 billion in profit, with most Americans agreeing it is a good way to meet romantic partners; friendships also form online around shared interests and through connections on social media. Third, communication technology alters the practices people use to maintain interpersonal relationships. In addition to placing traditional forms of relational maintenance in more public spaces, social media facilitates passive browsing as a strategy for keeping up with interpersonal partners. Moreover, mobile technology affords partners increased geographic and temporal flexibility when keeping contact with partners, yet simultaneously, it may produce feelings of over-connectedness that hamper the desire for personal autonomy. Fourth, communication technology makes interpersonal networks more visibly manifest and preserves their continuity over time. This may provide an ongoing convoy of social support and, through increased efficiency, augment the size and diversity of social networks.
In recent years, organizations have greatly increased their use of communication technologies to support knowledge management initiatives. These technologies, commonly referred to as knowledge management systems, are adopted in the hope that they will bolster organizations’ access to, and utilization of, knowledge resources. Yet the relationship between communication technology and knowledge management is complicated by ambiguity regarding whether knowledge can be validly captured, stored, and transmitted in an explicit form (as an object) or only exists in applications (as an action). Many scholars argue that reliance on communication technologies for knowledge management aids the ability of organizations to process information, but it has limited benefits for helping individuals gain situated knowledge regarding how best to accomplish work. An alternative view explores the potential of communication technologies to facilitate interaction among knowledgeable actors, which can support ongoing organizational learning. In practice, the use of communication technologies enacts a duality whereby knowledge operates both as an object that organizations and individuals have, and as an applied action that is used to solve situated problems. Numerous theoretical frameworks have been applied to study the relationship between communication technologies and knowledge management, with three of the most prominent being public goods theory, communities of practice, and transactive memory systems theory. Extant research recognizes the diverse ways that communication technologies can support knowledge management practices aimed at either improving the utilization of information in organizations or bolstering opportunities for interpersonal knowledge sharing. Regardless of the position taken regarding the most appropriate and effective ways that communication technology can support knowledge management, organizations hoping to implement knowledge management systems face numerous challenges related to spurring the creation of organizational knowledge, motivating individuals to share knowledge, transferring knowledge among groups, and storing knowledge to allow future retrieval. Furthermore, the breadth and diversity of communication technologies used for knowledge management will continue to expand as organizations explore the potential applications of social media technologies and seek to gain value from increases in available data regarding individuals’ communication and behaviors.
A community of practice (CoP) situated in a health and risk context is an approach to collaboration among members that promotes learning and development. In a CoP, individuals come together virtually or physically and coalesce around a common purpose. CoPs are defined by knowledge, rather than task, and encourage novices and experienced practitioners to work together to co-create and embed sustainable outputs that impact on theory and practice development. As a result, CoPs provide an innovative approach to incorporating evidence-based research associated with health and risk into systems and organizations aligned with public well-being.
CoPs provide a framework for constructing authentic and collaborative learning. Jeanne Lave and Etienne Wenger are credited with the original description of a CoP as an approach to learning that encompasses elements of identity, situation, and active participation. CoPs blend a constructivist view of learning, where meaningful experience is set in the context of “self” and the relationship of “self” with the wider professional community. The result is an integrated approach to learning and development achieved through a combination of social engagement and collaborative working in an authentic practice environment. CoPs therefore provide a strategic approach to acknowledging cultural differences related to translating health and risk theory into practice.
In health and risk settings, CoPs situate and blend theory and practice to create a portal for practitioners to generate, shape, test, and evaluate new ideas and innovations. Membership of a CoP supports the development of professional identity within a wider professional sphere and may support community members to attain long range goals.
Hans Meyer and Burton Speakman
It is all too common to think of community journalism as being like all other types of journalism, just on a smaller scale. With the growth of the Internet and virtual community, this form of journalism cannot be distinguished solely by circulation size or geographic delineations.
Within the larger journalism research sphere, community journalism remains underrepresented, even though the majority of publications in the United States can be classified as community journals, and throughout the world, small publications, both in print and online are commanding respect. If community media outlets are defined as having a circulation of lower than 50,000, then there are 7,184 community daily or weekly newspapers in the U.S. compared to only 4 publications with circulations of more than 500,000. Worldwide, data cannot be as easily condensed into percentages, but it is reasonable to think the figures are similar. Yet, media research typically focuses on the work and attitudes of the elites, i.e. the larger and best-known publications.
Existing research on community journalism has identified key distinctions between community journalism and other types. First, community media focus on information connected to everyday life, and second, its media members tend to develop a closer, more intimate connection to the community they serve.
The idea of closeness began with early research into the idea of community itself. Community as a concept revolves around emotional connection and membership. The two necessary elements for community formation are for a group of people to have something in common, and something that differentiates them from other groups.
Community media build upon these concepts to give communities a voice. The audience for community news is often connected by an interest in, and emotional attachment to, a geographic area, which represents one form of community or a specific viewpoint, interest, or way of thinking which often represents virtual community. Both groups need journalists, who provide factual information on the community and enable and support strong community ties. Community journalists can also help build place attachment and create third places for community members to congregate and interact socially in.
Comparative research in journalism studies typically involves systematic comparison of two or more countries or territorial entities with respect to some common dimension (e.g., journalistic practices, orientations, and cultures). Early works in this tradition can be traced back to the 1930s, but it was not until the late 1990s that cross-national research gained popularity in the field. Comparative journalism studies have historically evolved and developed around four distinct but partly overlapping paradigms: the United States and the rest (1950s–1960s), the North and the South (1970s–1980s), the West and the West (1980s–2000s), and the West and the world (2000s–2010s). In all these eras, comparative journalism researchers have focused on three topical areas: journalists’ professional orientations (journalistic roles and professional ethics), the contexts of news production (influences on news work and their subjective perception), and news cultures (normative and empirical analyses of press systems and journalistic cultures). Overall, a growing awareness of the advantages of comparative research has led to an explosion of these studies since the turn of the century. Comparative journalism research has thus become a principal avenue of study in the field, and it has meaningfully contributed to both knowledge about journalism and the formation of journalism studies as a discipline.
The 20th century was defined by violent conflict: war, genocide, and military occupation. World War I left approximately 10 million dead and World War II had a death toll estimated at 55 million. It has been conservatively calculated that the total number of dead killed in wars during the century was 108 million, as the casualties shifted from armed combatants to victims of mass extermination in civil wars and wars of colonization. Civilian collateral damage and the targeting of civilians by ethnicity and religion became tragically common.
Journalists have witnessed and chronicled the seismic military, social, cultural, and political transformations, as well as providing a vital democratic function. Paralleling this age of devastation was the ascendant power of legacy media and its golden age in the West. The combination of technological advancement, the professionalization of the industry, greater literacy and expanded newspaper readerships, and mass culture brought the press to the frontline in unprecedented numbers and in a new and intimate relationship. Journalists functioned and continue to operate as witnesses, communicators, recorders, and interpreters, on both the battlefield and the home front, as well as negotiating the competing demands of their media organizations, the public, political, and military elites, and their professional lives.
This century had barely dawned when armies and a largely jingoistic press were marshalled in Afghanistan and Iraq after the attacks in the U.S. on September 11, 2001. The nature of warfare had evolved—from limited wars with clearly identified armies on demarcated fronts to non-conventional wars and wars of insurgency—and, with it, changes in the relations between the state, military, and media. The conflicts in this millennium provoked both long-standing and new debates surrounding the role of the press and how it actively mediates conflict, censorship, and patriotism in a hostile media environment.
Journalism also experienced profound change technologically and industrially. With the fragmentation of the media business model and editorial gatekeeping, and liberated by new media, the legacy media’s relationship with conflict has changed. New voices have gained prominence. Non-Western journalists have been accorded greater recognition when reporting invasion and conflict from a local perspective. Civilians also became both an important conduit and problematic source of news, there has been an upsurge of government and military propaganda, and terrorists have become chilling media producers. For other state media organizations in the East, their global footprint has expanded rather than diminished. Nevertheless, the debates about the image and role of journalism during armed conflict; censorship; media power, technology, and mediatization; and the physical and psychological dangers experienced by journalists when witnessing and reporting conflict, prevail.
Conflict and prejudice are universal phenomena and represent a major concern in most societies, especially on the African continent. Worldwide, just a few cases, such as the former Yugoslavia, Rwanda, Northern Ireland, Sudan, Eritrea, Democratic Republic of Congo, Somalia, and Nigeria, have revealed how destructive prejudice and conflict can be to societies. Eastern Africa is a region that has been tremendously affected by conflict. Unfortunately, nations like Sudan and Somalia have been torn apart by many years of conflict. This has inevitably led to other societal challenges or difficulties, such as displacements, poverty, and famine. The question of why people get into conflict has been examined and debated internationally, especially in the field of social psychology. However, conflict in Eastern African cannot be explained merely by psychology. In order to have a holistic understanding of conflict, especially in Africa, it is important not only to look at social psychological factors, such as prejudice, but also to consider important political, economic, and social factors that may be related to the particular conflict, because the African context is extremely complex and the causes of conflict can sometimes be intertwined.
Rebekah H. Nagler and Susan M. LoRusso
Clinicians, medical and public health researchers, and communication scholars alike have long been concerned about the effects of conflicting health messages in the broader public information environment. Not only have these messages been referred to in many ways (e.g., “competing,” “contradictory,” “inconsistent,” “mixed,” “divergent”), but they have been conceptualized in distinct ways as well—perhaps because they have been the subject of study across health, science, and political communication domains. Regardless of specific terminology and definitions, the concerns have been consistent throughout: conflicting health messages exist in the broader environment, they are noticed by the public, and they impact public understanding and health behavior. Yet until recently, the scientific evidence base to substantiate these concerns has been remarkably thin. In the past few years, there has been a growing body of rigorous empirical research documenting the prevalence of conflicting health messages in the media environment. There is also increasing evidence that people perceive conflict and controversy about several health topics, including nutrition and cancer screening. Although historically most studies have stopped short of systematically capturing exposure to conflicting health messages—which is the all-important first step in demonstrating effects—there have been some recent efforts here. Taken together, a set of qualitative (focus group) and quantitative (observational survey and experimental) studies, guided by diverse theoretical frameworks, now provides compelling evidence that there are adverse outcomes of exposure to conflicting health information. The origins of such information vary, but understanding epidemiology and the nature of scientific discovery—as well as how science and health news is produced and understood by the public—helps to shed light on how conflicting health messages arise. As evidence of the effects of conflicting messages accumulates, it is important to consider not just the implications of such messages for health and risk communication, but also whether and how we can intervene to address the effects of exposure to message conflict.
Juliette De Maeyer
A content management system (CMS) is a computer program used by news organizations or individuals to create, edit, organize, and publish journalistic content. The origins of modern-day CMSs date back to the process of newsroom computerization that started in the 1960s and to technological developments in web publishing in the 1990s. The latter have led to the creation of software that allows nontechnical users to easily publish content on the Web (blogging software and social media platforms). Consequently, the development of CMSs can be understood as a process of remediation, that is, the operation through which “new” media incorporate “old” media in a series of refashionings: modern-day CMSs still bear some traces of previous technological systems, as exemplified by the protean existence of the slug, a term that originated in the hot-type era and has carried into today’s digital software terminology. Journalism research has generally studied CMSs as being part of the technical infrastructure of media, through a socio-material approach. In that regard, digital technology is a black box wherein lurks the many tensions inherent to contemporary newsmaking. Opportunities to study such (invisible) infrastructure therefore arise whenever it dysfunctions, and research has focused on the various problems, obstacles, and impediments brought about by CMSs in newswork. More specifically, studying the CMS draws attention to issues related to the institutionalization of journalistic workflows (that become ossified in digital technologies), newsroom technologies constituting a complex system, the evolution of professional roles and hierarchies (and consequent power relations), as well as the agency and relative autonomy of software.
Young Yun Kim
The contextual theory of interethnic communication is an interdisciplinary theory that provides a comprehensive and interdisciplinary account of the associative and dissociative communication behaviors of individual communicators when interacting with ethnically dissimilar others. Integrating a wide range of salient issues, concepts, theories, and related research findings across disciplinary lines of inquiry across social sciences, the theory offers a multidimensional and multifaceted model explaining a full spectrum of interethnic decoding and encoding communication behaviors from highly dissociative to highly associative. Grounded in an open-systems perspective, the interethnic behavior and the context surrounding the behavior are conceived as co-constituting the basic interethnic communication system, operating simultaneously in a dynamic interplay. In varying degrees of salience and significance, all contextual forces are regarded in Kim’s theory to operate in any given interethnic communication event, potentially influencing, and being influenced by the nature of individual communication behaviors of association and dissociation. The theory identifies eight key contextual factors of the communicator (identity inclusivity/exclusivity and identity security/insecurity), the situation (ethnic proximity/distance, shared/separate goal structure, and personal network integration), and the environment (institutional equity/inequity, relative ingroup strength, and environmental stress). Eight theorems are proposed for empirical tests, linking each contextual factor with associative/dissociative behavior. Together, the eight theorems explain the dynamic and reciprocal behavior-context interface in interethnic communication. The theory also provides a conceptual blueprint for conducting case studies on specific interethnic communication events, and suggests pragmatic insights into ways to strengthen the social fabric of an ethnically diverse society from the ground up.
Ivar John Erdal
Since the mid-1990s, media organizations all over the world have experienced a series of significant changes related to technological developments, from the organizational level down to the single journalist. Ownership in the media sector has developed toward increased concentration, mergers, and cross-media ownership. At the same time, digitization of media production has facilitated changes in both the organization and the everyday practice of journalism. Converged multimedia news organizations have emerged, as companies increasingly implement some form of cross-media cooperation or synergy between previously separate journalists, newsrooms, and departments. These changes have raised a number of questions about the relationship between organizational strategies, new technology, and everyday newsroom practice. In the literature on convergence journalism, these questions have been studied from different perspectives. Adopting a meta-perspective, it is possible to sort the literature into two broad categories. The first group consists of research mainly occupied with convergence in journalism. These are typically studies of organizational changes and changes in professional practice, for example increased cooperation between print and online newsrooms, or the role of online journalism in broadcasting organizations. The second group contains research primarily concerning convergence of journalism. This is mainly studies concerned with changes in journalistic texts. Some examples of this are repurposing television news for online publication, increased use of multimedia, and genre development within online journalism. It has to be noted that the two angles are closely connected and also share an interest in the role of technological development and the relationship between changing technologies, work practices, and journalistic output.
Conversation analysis is a distinctive approach to research on language and communication that originated with Emanuel Schegloff, Harvey Sacks, and Gail Jefferson. It assumes a systematic order in the minute details of talk as it is used in situ. That orderliness is understood to be the result of shared ways of reasoning and means of doing things. Conversation analytic studies aim to identify and describe how people produce and interpret social interaction. For example, the interpretation and response to the question, “How are you” differs depending on whether it is asked by a doctor in a medical consultation or a friend during a casual conversation. Overwhelmingly, data are naturalistic audio (for telephone-mediated talk) or video recordings (for copresent interactions). The recordings are transcribed using conventions first established by Gail Jefferson. They have been further developed since to better capture features such as crying and multimodality. Specialized notations are used to highlight features of talk such as breathiness, intonation, short silences, and simultaneous speech. Analyses typically examine how everyday actions are done over sequences of two or more turns of talk. Greetings, requests, and complaints are actions that have names; others don’t. Studies may examine a range of linguistic, embodied, and environmental phenomena used in coordinated action. Research has been conducted in a broad range of mundane and institutional settings. Medical interaction is one area where conversation analysis has been most applied, but others include psychotherapy and classroom interaction.
A conversation analytic perspective on identity is also distinctive. Typically, approaches to intergroup communication presuppose a priori the importance of social identities such as age, gender, and ethnicity. They are theorized as independent variables that impact language behaviors in predictable and measurable ways. This view strongly resonates with common sense and underpins popular questions about gender-, race- or age-based differences in language use. In contrast, a conversation analytic approach examines social identities only when they are observably and demonstrably relevant to what participants are doing and saying. The relevance of an identity category rests on it being clearly consequential for what is happening in a particular stretch of talk.
Conversation analysis approaches identity as a type of membership categorization. The term “member” has ethnomethodological roots that recognizes a person is a member from a cultural group. Categories can be invoked, used and negotiated in the flow of interaction. Membership categorization analysis shows there is a systematic organization to category work in talk. Using conversation analysis and membership categorization analysis, discursive psychology studies how social identity categorizations have relevance to the business at hand. For example, referring to your wife as a “girl” or a “married woman” invokes different inferences about socially acceptable behavior.
Wayne A. Beach, Kyle Gutzmer, and Chelsea Chapman
Beginning with phone calls to an emergency psychiatric hospital and suicide prevention center, the roots of Conversation Analysis (CA) are embedded in systematic analyses of routine problems occurring between ordinary persons facing troubling health challenges, care providers, and the institutions they represent. After more than 50 years of research, CA is now a vibrant and robust mode of scientific investigation that includes close examination of a wide array of medical encounters between patients and their providers. Considerable efforts have been made to overview CA and medicine as a rapidly expanding mode of inquiry and field of research. Across a span of 18 years, we sample from 10 of these efforts to synthesize important priorities and findings emanating from CA investigations of diverse interactional practices and health care institutions. Key topics and issues are raised that provide a unique opportunity to identify and track the development and maturity of CA approaches to medical encounters. Attention is also given to promising new modes of research, and to the potential and challenges of improving medical practices by translating basic and rigorous empirical findings into innovative interventions for medical education. A case is made that increasing reliance on CA research can positively impact training and policies shaping the delivery of humane and quality medical care.
Laura Loeb and Steven E. Clayman
The news interview is a prominent interactional arena for broadcast news production, and its investigation provides a window into journalistic norms, press-state relations, and sociopolitical culture. It is a relatively formal type of interaction, with a restrictive turn-taking system normatively organized around questions and answers exchanged for the benefit of an audience. Questions to politicians are sensitive to the journalistic norms of neutralism and adversarialness. The neutralism norm is relatively robust, implemented by interviewers adhering to the activity of questioning, and avoiding declarative assertions except as prefaces to a question or as attributed to a third party. The adversarialism norm is more contextually variable, implemented through agenda setting, presupposition, and response preference, each of which can be enhanced through question prefaces. Adversarial questioning has increased significantly in the United States over time, and in some other national contexts. Adversarial questioning creates an incentive for resistant responses from politicians, which are managed with overt forms of damage control and covert forms of concealment. News interviews with nonpartisan experts and ordinary people are generally less adversarial and more cooperative. Various hybrid interview genres have emerged in recent years, which incorporate practices from other forms of broadcast talk (e.g., celebrity talk shows, confrontational debates) within a more loosely organized interview framework. These hybrid forms have become increasingly prominent in contemporary political campaigns and current affairs discussions.
Copyright is a bundle of rights granted to the creators of literary, artistic, and scientific works such as books, music, films, or computer programs. Copyright, as one of the most controversial areas of communication law and policy, has always been the subject of political contention; however, debates surrounding the subject have reached new levels of controversy since the 1990s as a result of the new formats of creative works made possible by digital media, and as a result of the new practices of authorship, creativity, consumption, collaboration, and sharing that have arisen in light of networking and social media. Technological change has not been the only driving force of change; social and political change, including changing concepts of authorship, the recognition of the rights of women and indigenous peoples, and the changing structures of international relations and international civil society, have also been reflected in copyright law. Copyright policymaking has become an increasingly internationalized affair. Forum-shifting has contributed to the proliferation of regional and international copyright policymaking forums under the rubric of stand-alone intellectual property institutions such as the World Intellectual Property Organization (WIPO), as well as under institutions dedicated more broadly to international trade negotiations.
Communication scholars and others have contributed extensively to the field of copyright and intellectual property law. Communication scholars have made significant contributions in examining the cultural significance, political economy, history, and rhetoric of copyright, drawing on diverse fields that include cultural studies and critical political economy. Communications scholars’ influence in the field of copyright scholarship has been significant.
Irina A. Iles and Xiaoli Nan
Counterfactual thinking is the process of mentally undoing the outcome of an event by imagining alternate antecedent states. For example, one might think that if they had given up smoking earlier, their health would be better. Counterfactuals are more frequent following negative events than positive events. Counterfactuals have both aversive and beneficial consequences for the individual. On the one hand, individuals who engage in counterfactual thinking experience negative affect and are prone to biased judgment and decision making. On the other hand, counterfactuals serve a preparative function, and they help people reach their goals in the future by suggesting effective behavioral alternatives.
Counterfactual thoughts have been found to influence an array of cognitive processes. Engaging in counterfactual thinking motivates careful, in-depth information processing, increases perceptions of self-efficacy and control, influences attitudes toward social matters, with consequences for behavioral intentions and subsequent behaviors. Although it is a heavily studied matter in some domains of the social sciences (e.g., psychology, political sciences, decision making), counterfactual thinking has received less attention in the communication discipline. Findings from the few studies conducted in communication suggest that counterfactual thinking is a promising message design strategy in risk and health contexts. Still, research in this area is critically needed, and it represents an opportunity to expand our knowledge.
Creating Authentic and Lasting Community Relationships to Enhance Awareness and Understanding of Cancer Research
Linda Fleisher, Evelyn González, and Armenta Washington
Building and sustaining relationships fundamentally requires mutual trust based on authentic and reciprocal communication. Successful academic and community partnerships require a deep understanding of the needs of all stakeholders facilitated through dialogue and ongoing communication strategies. This dialogue is especially crucial to address health disparities and bridge the divide between academics and other professionals and the communities they serve. Innovative and sound health communications and community engagement approaches can help to address this divide. For those working with communities to improve health, Community Based Participatory Research (CBPR) principles can serve as a compass to guide those efforts of building on the strengths and resources within the community and ensuring co-learning to address social inequities. Moreover, using innovative and interactive health communication strategies, such as community forums, photovoice projects, and the development of culturally sensitive and relevant messaging, can empower and engage the community, facilitating long-lasting relationships between the academic institutions and communities that ultimately address the unique concerns and values of those most in need.
Questions of media trust and credibility are widely discussed; numerous studies over the past 30 years show a decline in trust in media as well as institutions and experts. The subject has been discussed—and researched—since the period between World Wars I and II and is often returned to as new forms of technology and news consumption are developed. However, trust levels, and what people trust, differ in different countries. Part of the reason that trust in the media has received such extensive attention is the widespread view shared by communications scholars and media development practitioners that a well-functioning media is essential to democracy. But the solutions discussion is further complicated because the academic research on media trust—before and since the advent of online media—is fragmented, contradictory, and inconclusive. Further, it is not clear to what extent digital technology –and the loss of traditional signals of credibility—has confused audiences and damaged trust in media and to what extent trust in media is related to worries about globalization, job losses, and economic inequality. Nor is it clear whether trust in one journalist or outlet can be generalized. This makes it difficult to know how to rebuild trust in the media, and although there are many efforts to do so, it is not clear which will work—or whether any will.
For organizations, crises are pervasive, difficult to keep quiet in today’s global multimedia environment; they are challenging, potentially catastrophic; they can even be opportunities for organizations to thrive and emerge stronger. Crises come in many shapes and sizes including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, or negligence, just to name a few. The first research on crisis communication appeared in 1953, and since then the field has grown steadily. However, in the last five to six years there has been an explosion of theoretical development, international engagement, methodological diversity, and topic diversity within the field to reflect the growing multinational and multiplatform environment in which organizations and people interact.
Therefore, in order to understand the field of crisis communication, as a public relations and management function, it is important to focus on the critical factors that affect our understanding of the concept and proliferation of research and practice in the area. There are five critical factors that drive our understanding and research in crisis communication: (1) issues and reputation management as crisis mitigation and prevention, (2) crisis types in a modern global environment, (3) organizational factors affecting crisis response, (4) stakeholder factors affecting crisis response, and (5) response factors to consider in crisis response. In addition, it will review the critical trends in crisis communication research, challenges within the field, and resources for further development.
Ashley Noel Mack
Motherhood is not an inconsequential and ideologically neutral individual role in society. Instead, “motherhood” is considered, according to critical and cultural scholars and theorists, to be both a complex set of experiences individuals embody and a symbolic social institution that has been used to regulate human behavior through cultural norms and social scripts that are discursively struggled over across history. The institution of motherhood is imbedded in cultural, economic, and legal systems and is a central consideration in how we come to define the domestic and public spheres. Black feminist, liberal feminist, radical feminist, Marxist, queer, postcolonial, and decolonial theories are mobilized by critics in communication to investigate motherhood as a complex symbolic interlocutor. Critical scholars from these divergent theoretical and political traditions analyze motherhood as an experience, a practice, a performance, and/or an ideology. Because of the importance of the concept of mothering in society, examining discourses about motherhood is a central concern for critical and cultural communication scholars who are interested in the formation of gender and sexual scripts and the maintenance of racial and class-based systems of oppression.