LGBTQ+ people face unique organizational communication dilemmas at work. In the United States, LGBTQ+ workers communicate their gender, sexuality, and other intersecting identities and experiences through complex interactions with coworkers, supervisors, customers, publics, organizations, and institutions. They also utilize specific communication strategies to navigate exclusionary policies and practices and organize for intersectional justice. Five central research themes for LGBTQ+ workers in the current literature include (a) workplace discrimination, (b) disclosure at work, (c) navigating interpersonal relationships at work, (d) inclusive and exclusive policies, and (e) intersectional work experiences and organizing.
First, the lived experiences of discrimination, exclusion, and violence in organizations, including from coworkers, managers, and customers, present a plethora of challenges from organizational entry to exit. LGBTQ+ workers face high levels of unemployment and underemployment and experience frequent microaggressions. Queer, trans, and intersex workers also experience prevalent workplace discrimination, uncertainty, and systemic barriers when attempting to use fluctuating national and state laws for workplace protections. Second, such discrimination creates unique risks that LGBTQ+ workers must navigate when it comes to disclosing their identities at work. The complexities of workplace disclosure of LGBTQ+ identities and experiences become apparent through closeting, passing, and outing communication. These three communication strategies for queer, trans, and intersex survival are often read as secretive or deceptive by heterosexual or cisgender coworkers and managers. Closeting communication may also involve concealing information about personal and family relationships at work and other identity intersections. Third, LGBTQ+ people must navigate workplace relationships, particularly with heterosexual and/or cisgender coworkers and managers and in organizations that assume cisheteronormativity. Fourth, policies structure LGBTQ+ workers’ lives, including both the positive impacts of inclusive policies and discrimination and violence via exclusionary policies. Fifth and finally, intersectionality is crucial to theorize when examining LGBTQ+ workers’ communication. It is not enough to just investigate sexuality or gender identity, as they are interwoven with race, class, disability, religion, nationality, age, and more. Important exemplars also showcase how intersectional organizing can create transformative and empowering experiences for LGBTQ+ people. By centering LGBTQ+ workers, this article examines their unique and complex organizational communication needs and proposes future research.
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LGBTQ+ Workers
Elizabeth K. Eger, Morgan L. Litrenta, Sierra R. Kane, and Lace D. Senegal
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LGBTQ Youth Cultures and Social Media
Olu Jenzen
Research has established that access to the Internet and social media is vital for many lesbian, gay, bi, trans, queer + (LGBTQ+) young people. LGBTQ+ social media youth cultures form across platforms and are shaped by a range of media affordances and vernaculars. LGBTQ+ youth use social media for self-expression, connecting with other LGBTQ+ young people, entertainment, activism, and collecting and curating information. Through a digital cultural studies approach, the essay discusses themes of LGBTQ+ youth identity work, communities and networked publics, and youth voice to explore how digital and social media imaginaries and practices produce new forms of socialites. It situates LGBTQ+ youth social media practices in relation to the affective economy and algorithmic exclusion of platforms, as well as in relation to neoliberal paradigms of gender and sexuality and homotolerance.
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Michael Warner and Communication Studies
Robert Alan Brookey and Jason Phillips
Michael Warner is the Seymour H. Knox Professor of English and American Studies at Yale University, and his career has followed an interesting trajectory, beginning with the study of print and its importance to the emerging American nation and extending into queer theory and contemporary politics. There is an important line of thought that connects three of Michael Warner’s books: The Letters of the Republic (1990), Publics and Counterpublics (2002), and The Trouble with Normal (1999). In The Letters of the Republic, Warner begins to outline the way in which publics emerge and are discursively produced. In Publics and Counterpublics, he more thoroughly engages both the production of normative publics and the resistant communities of counterpublics, the latter of which he often illustrates with examples drawn from queer communities. Finally, in The Trouble with Normal, Warner challenges the efforts of gay and lesbian rights advocates to accommodate and assimilate to heteronormative standards in an effort to join the public constituted by the dominant heterosexual society. As he notes, these efforts effectively undermine the transformative qualities that queerness can bring to a society in refiguring the way sex and relationships are regarded. In effect, The Trouble with Normal seems to be a queer, counterpublic polemic, one that mirrors (in purpose, if not in content) the emerging revolutionary discourse in 18th-century America. In addition, Warner provides some valuable perspectives on the development of public discourse in American, and makes several observations that pre-date, yet bring into sharp relief, some of the issues and concerns that have been raised about social media.
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Queering Colonialisms and Empire
Roberta Chevrette
Scholarship engaging queer theory in tandem with the study of colonialism and empire has expanded in recent years. This interdisciplinary area of research draws from queer of color theorizing and women of color feminists who made these links during queer theory’s emergence and development in social movements and within the field of women’s and gender studies. Together, queer of color, (post)colonial, transnational feminist, and Indigenous scholars and activists have highlighted the centrality of gender and sexuality to colonial, settler colonial, and imperial processes. Among the alignments of queer and (post)colonial inquiry are their emphases on social transformation through critique and resistant praxis. In the communication discipline, scholarship queering the study of colonialism and empire has emerged in critical/cultural studies, intercultural communication, rhetoric, media studies, and performance studies. Two broad thematics defining this scholarship are (a) decolonizing queerness by identifying how queer theory, LGBTQ activism, and queer globalizations have reinforced Whiteness and empire; and (b) queering decolonization by identifying how heteropatriarchal, binary, and normative systems of sex, sexuality, and gender contribute to colonial processes of past and present.
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Race and Ethnic Stereotypes in the Media
Srividya Ramasubramanian, Emily Riewestahl, and Anthony Ramirez
There is a long history of scholarship documenting the prevalence of racial and ethnic stereotypes in media and popular culture. This body of literature demonstrates that media stereotypes have changed over time across specific racial/ethnic groups, media formats, and genres. Historically, the bulk of this research has focused on representations in the U.S. mainstream media and on representations of African Americans in popular media. In the last few decades, media scholars have also examined media stereotypes associated with Indigenous groups, Latino/a/x populations, Arabs, Asians, and Pacific Islanders. Recent work has gone beyond traditional media such as television and films to also examine other types of media content such as video games, microblogging sites such as Twitter, and media sharing sites such as YouTube. Emerging research addresses racial biases in AI, algorithms, and media technologies through computational methods and data sciences.
Despite individual variations across groups and media types, the underlying social psychological mechanisms of how, why, and under what circumstances these stereotypes influence audiences has been theorized more broadly. Cultivation, social identity theory, priming, framing, social cognitive theory, and exemplification are popular theoretical perspectives used within media stereotyping literature. Several experimental studies have examined the effects of mediated racial/ethnic stereotypes on individual users’ attitudes, beliefs, feelings, and behaviors. The lion’s share of these studies has demonstrated that negative stereotypes shape majority audiences’ real-world stereotypical perceptions, social judgments, intergroup emotions, and even public policy opinions. More important, media stereotypes can have negative effects on communities of color by affecting their self-concept, self-esteem, and collective identity in adverse ways. Recent studies have also parsed out the differences between positive and negative stereotypes. They demonstrate that even so-called positive stereotypes often have harmful effects on marginalized groups.
Media scholars are increasingly interested in practical solutions to address media stereotypes. For instance, one content-based strategy has been to study the effects of counter-stereotypic portrayals that challenge stereotypes by presenting stereotype-disconfirming information. Other related measures are encouraging positive role models, implementing media literacy education, and supporting alternative media spaces that are more racially inclusive. The recent scholarship suggests that it is important to be intentional about centering social change, amplifying the voices of marginalized groups, and working toward reducing systemic racism in the media industry and research.
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Rhetoric and Social Movements
Christina R. Foust and Raisa Alvarado
What moves the social? And what is rhetoric’s relationship to social movement? Since 1950, scholars studying the art of public persuasion have offered different answers to these questions. Early approaches to social movements defined them as out-groups that made use of persuasion to achieve goals and meet persistent challenges. However, protest tactics that flaunted the body and spectacle (e.g., 1960s-era dissent) challenged early emphasis on social movements as nouns or “things” that used rhetoric. Influenced by intersectional feminist theories and movements that featured identity transformations (along with ending oppression) as political, rhetoric scholars began to view “a social movement” as an outcome or effect of rhetoric. Scholars treated movements as “fictions,” identifying the ways in which these collective subjects did not empirically exist—but were nonetheless significant, as people came to invest their identities and desires for a new order into social movements. Scholars argued that people manifested “a social movement’s” presence by identifying themselves as representatives of it. More recently, though, rhetoric scholars emphasize what is moving in the social, by following the circulation of rhetoric across nodes and pathways in networks, as well as bodies in protest. Inspired by social media activism, as well as theories of performance and the body, scholars concentrate on how symbolic action (or the affects it helps create) interrupts business as usual in everyday life. To study rhetoric and social movement is to study how dissent from poor and working-class people, women, people of color, LGBTQ activists, the disabled, immigrants, and other non-normative, incongruous voices and bodies coalesce in myriad ways, helping move humanity along the long arc of the moral universe that bends toward justice.
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Sara Ahmed’s Critical Phenomenology of Communication
Rachel Stonecipher
Sara Ahmed is a feminist philosopher specializing in how the cultural politics of language use and discourse mediate social and embodied encounters with difference. She has published field-shaping contributions to queer and feminist theory, critical race and postcolonial theory, affect and emotion studies, and phenomenology. Since the publication of Differences that Matter: Feminist Theory and Postmodernism in 1998, her work has epitomized the value of contemporary feminist cultural studies to speak to and against the masculinist traditions of continental philosophy. Unequivocally inserting feminist politics into the rarified air of academic theory, it crosses the sexist boundary which corrals feminist thought into the category of “studies” while opposing it to male-authored philosophy—the latter automatically authorized to speak on the social and material “Real.” In doing so, her work sits squarely within discourse-analytical traditions that seek to expose how various epistemic scenes – activism, the media, and academia, to name a few -- sediment false authority on such issues as happiness, utility, and the good. Moreover, in contesting New Materialism’s search for some monist “matter” beneath experience, she traces how those linguistic moves impose insidiously singular concepts of what social “reality” is, and how it unfolds, for real people. As a field, communication studies concerns itself centrally with matters of social influence, scale, and power, such as the electoral effects of political speech, or the ability of a message to morph as it reaches new audiences. Turning a critical eye upon the (re)production of cultural norms and social structure through interpersonal and institutional encounters, Ahmed’s oeuvre explores the discursive logics and speech acts that sediment or transform the social meanings of race, gender, and other differences.
