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Article

Philip M. Napoli and Sarah Stonbely

The role of government policy in journalism can vary substantially across nations; as in 21st century the primary policy issues surrounding journalism have evolved as technological changes have dramatically configured—and in some cases threatened—the position of traditional journalistic institutions and given rise to new journalistic forms and organizations. In nations such as the United States, where the commercial model of journalism production has long predominated, we have seen a pronounced expansion in recent years beyond a policy focus on how to maintain sufficient competition and diversity among the organizations that produce journalism (i.e., ownership regulation) to also include consideration of possible policy approaches to preserving and protecting traditional journalism organizations in the face of a much more challenging economic environment. Thus, policymakers have considered options such as legislation allowing commercial newspapers to convert to nonprofit status, as well as engaging in more rigorous governmental assessment of the functioning of local journalism ecosystems and the ways in which news consumers’ critical information needs are being met. In this latter case, the question of what, if any, policy responses may emerge from such investigations has remained unclear and a source of significant controversy. In nations with a stronger tradition of non-commercial, publicly supported journalism (the focus here is primarily on western Europe), key 21st-century policy issues have included media freedom and pluralism, with particular emphases and mechanisms for protecting journalists and for ensuring ownership transparency and diversity. There have also been comprehensive reassessments of the structure and functioning of public service media in order to ensure that these institutions are effectively evolving in response to the changing media environment in ways that maximize their ability to serve media users’ information needs. Issues of journalism ethics and performance have found their way into the policy agenda as well. This has most notably been the case in the United Kingdom, where revelations of illegal mobile phone hacking by British tabloid journalists led to a formal government inquiry (the Leveson Inquiry) and recommendations for the creation of a new, independent governance structure with significant sanctioning and dispute arbitration authority. An important concern that is only now beginning to emerge (particularly in Europe), one that may ultimately take form as a dominant journalism policy issue, involves the question of the increasingly influential role that digital intermediaries (social media platforms, search engines, mobile applications) play in the process via which journalism reaches news consumers. Here, the emerging concern is whether some more formal and authoritative governance structures are necessary to ensure that these intermediaries have positive rather than negative effects on the flow of news and information within communities.

Article

Malgorzata Lahti and Maarit Valo

The workplace is a highly meaningful context for intercultural communication where persons who come from different countries, identify with different ethnic groups or speak different languages get to collaborate and develop relationships with one another. Needless to say, interpersonal communication in the workplace has always been a primary area of interest for intercultural communication research. Early scholarship focused on the preparation of U.S. military personnel, diplomats, business people, and missionaries for overseas assignments. However, the increasing pluralization of the social landscape has bolstered research endeavors. These days, the scope of intercultural workplace communication inquiry comprises everyday face-to-face and technology-mediated interactions in encounters, relationships, groups, and teams in a variety of working arrangements, and across a range of public and private sector organizations worldwide. The scholarship also draws on the organizational approaches of antidiscrimination and diversity management that emerged in the United States and have subsequently been exported to and reinterpreted in workplaces around the world. Researchers have looked into such workplace communication processes and phenomena as social categorization, stereotyping, prejudice and discrimination, conflict and its management, organizational satisfaction and identification, socialization, supportive communication, interpersonal relationship development and informal interaction, negotiation of shared workplace culture, knowledge sharing, decision-making, learning and innovation, or leadership and management. In recent years, there has been a growing interest in the ways languages are used in interactions at work.

Article

Maricel G. Santos, Holly E. Jacobson, and Suzanne Manneh

For many decades, the field of risk messaging design, situated within a broader sphere of public health communication efforts, has endeavored to improve its response to the needs of U.S. immigrant and refugee populations who are not proficient speakers of English, often referred to as limited English proficient (LEP) populations. Research and intervention work in this area has sought to align risk messaging design models and strategies with the needs of linguistically diverse patient populations, in an effort to improve patient comprehension of health messages, promote informed decision-making, and ensure patient safety. As the public health field has shifted from person-centered approaches to systems-centered thinking in public health outreach and communication, the focus in risk messaging design, in turn, has moved from a focus on the effects of individual patient misunderstanding and individual patient error on health outcomes, to structural and institutional barriers that contribute to breakdown in communication between patients and healthcare providers. While the impact of limited proficiency in English has been widely documented in multiple spheres of risk messaging communication research, the processes by which members of immigrant and refugee communities actually come to understand sources of risk and act on risk messaging information remain poorly researched and understood. Advances in risk messaging efforts are constrained by outdated views of language and communication in healthcare contexts: well-established lines of thinking in sociolinguistics and language education provide the basis for critical reflection on enduring biases in public health about languages other than English and the people who speak them. By drawing on important findings about language ideologies and language learning, an alternative approach would be to cultivate a deeper appreciation for the linguistic diversity already shaping our everyday lives and the competing views on this diversity that constrain our risk messaging efforts. The discourse surrounding the relationship between LEP and risk messaging often omits a critical examination of the deficit-based narrative that tends to infuse many risk messaging design efforts in the United States. Sociolinguists and language education specialists have documented the enduring struggle against a monolingual bias in U.S. education and healthcare policy that often privileges proficiency in English, and systematically impedes and discriminates against emerging bilingualism and multilingualism. The English-only bias tends to preclude the possibility that risk messaging comprehension for many immigrant and refugee communities may represent a multilingual capacity, as patients make use of multiple linguistic and cultural resources to make sense of healthcare messages. Research in sociolinguistics and immigration studies have established that movement across languages and cultures—a translingual, transcultural competence—is a normative component of the immigrant acculturation process, but these research findings have yet to be fully integrated into risk messaging theory and design efforts. Ultimately, critical examination of the role of language and linguistic identity (not merely a focus on proficiency in English) in risk messaging design should provide a richer, more nuanced picture of the ways that patients engage with health promotion initiatives, at diverse levels of English competence.

Article

Actor-network theory (ANT) is a sociological approach to the world that treats social phenomena as network effects. This approach focuses on the evolution of interactions within networks over time and is useful for studying situations of change, unsettled groups, and evolving practices such as current developments in the world of journalism. Journalism is a messy and complex social practice involving various actors, institutions, and technologies, some of which are in a state of crisis or are undergoing rapid change due to digitization. ANT has gained momentum in journalism studies among researchers analyzing journalists’ relationships with the diverse agents they in contact with on a daily basis (e.g., technologies, institutions, audiences, other news producers) and the relationships between news production, circulation, and usage. ANT practitioners use a set of simple concepts referred to as an infra-language, which allows them to exchange ideas and compare interpretations while letting the actors they are studying develop their own range of concepts (i.e., to speak in their own words). These concepts include actants, actor networks, obligatory passage points, and translation. ANT also proposes a set of principles for researchers to follow. These include considering all entities as participants in a phenomenon (e.g., people can make other people do things, and objects, such as computers or institutions, can as well) and following actors as they trace associations with others. Therefore, journalism scholars who use this approach conduct qualitative studies focusing on the place of a particular technology within a network or situation by following who and what is involved and how entities connect. They collect data such as the content produced, direct observations of news production, or statements from interviews during or after the case is over. Using ANT, journalism scholars have extended their comprehension of news production by highlighting technology’s role in journalistic networks. Although journalists naturalize technologies through daily use (e.g., search engines, content management systems, cell phones, cameras, email), these tools still influence journalistic practices and outputs. ANT practitioners also consider the diversity of agents participating in news production and circulation: professional journalists, politicians, activists, and diverse commercial and noncommercial organizations. If this diversity is becoming more active and connected in this networked environment, it seems that legacy media is still an obligatory passage point for anyone willing to bring information to the general public. Recent societal changes, such as the generalization of news consumption on smartphones and the rise of platform journalism on multiple apps, indicate that ANT may be useful in the collective endeavor to provide a clear picture of what journalism is and what it will become.

Article

Yea-Wen Chen and Hengjun Lin

Within the discipline of communication, the concept of “cultural identities” has captivated, fascinated, and received sustained attention from scholars of communication and culture over time. Like the concept of “culture,” which is varied, complex, and at times contested, the study of cultural identity has been approached from diverse lenses, whether theoretically, methodologically, or ontologically. In one sense, cultural identity can be understood as the experience, enactment, and negotiation of dynamic social identifications by group members within particular settings. As an individual identifies with—or desires acceptance into—multiple groups, people tend to experience, enact, or negotiate not just one cultural identity at a time but often multiple cultural identities at once. Further, how one experiences her/his intersecting cultural identities with others can vary from context to context depending on the setting, the issue at hand, the people involved, etc. Not surprisingly, intercultural communication scholars have contributed quite a number of theories concerning cultural identities within communication interactions: co-cultural theory, cultural contract theory, and identity negotiation theory, to name a few. In addition, intercultural communication scholars have offered rich cases that examine dynamic enactments, negotiations, or contestations of cultural identities across important contexts such as race, media, and globalization. Ultimately, the study of cultural identities offers rich understandings for both oneself and others. As the world that we inhabit is becoming increasingly diverse, the study of cultural identities will continue to gain traction within the communication discipline and beyond.

Article

Josina M. Makau

Communication has the power to heal and to wound, to tyrannize and to liberate, to enlighten and to deceive, to inspire and to corrupt. Subjecting ideas to the scrutiny of others through engagements of difference has long been recognized as a vital resource for the fulfillment of communication’s constructive potential as well as a critically needed antidote to the corrupting influences associated with demagoguery, confirmation bias, ideological rigidity, and partisanship. Demographic shifts and technological advancements afford unparalleled opportunities for such open, deliberative engagements and related inquiries. Enriched by attentive listening, dialogic communication provides a particularly promising means of tapping these and other resources to reach across differences in pursuit of knowledge, understanding, truth, and wise discernment. Despite their potential, however, listening and dialogue face formidable obstacles. Among these are dominant narratives regarding the human condition, power imbalances, and privilege, and their implications for communication ethics. Absolutism, radical relativism, and related false dilemmas pose significant obstacles as well. A transformation of vision—from individual adversarialism to an ethic of interdependence—offers a pathway out of the thicket, enabling humanity to tap communication’s potential in shared pursuit of human flourishing across the globe.

Article

Sara Ahmed is a feminist philosopher specializing in how the cultural politics of language use and discourse mediate social and embodied encounters with difference. She has published field-shaping contributions to queer and feminist theory, critical race and postcolonial theory, affect and emotion studies, and phenomenology. Since the publication of Differences that Matter: Feminist Theory and Postmodernism in 1998, her work has epitomized the value of contemporary feminist cultural studies to speak to and against the masculinist traditions of continental philosophy. Unequivocally inserting feminist politics into the rarified air of academic theory, it crosses the sexist boundary which corrals feminist thought into the category of “studies” while opposing it to male-authored philosophy—the latter automatically authorized to speak on the social and material “Real.” In doing so, her work sits squarely within discourse-analytical traditions that seek to expose how various epistemic scenes – activism, the media, and academia, to name a few -- sediment false authority on such issues as happiness, utility, and the good. Moreover, in contesting New Materialism’s search for some monist “matter” beneath experience, she traces how those linguistic moves impose insidiously singular concepts of what social “reality” is, and how it unfolds, for real people. As a field, communication studies concerns itself centrally with matters of social influence, scale, and power, such as the electoral effects of political speech, or the ability of a message to morph as it reaches new audiences. Turning a critical eye upon the (re)production of cultural norms and social structure through interpersonal and institutional encounters, Ahmed’s oeuvre explores the discursive logics and speech acts that sediment or transform the social meanings of race, gender, and other differences.

Article

Toussaint Nothias

The concept of representation is a cornerstone of the field of cultural studies. Representations are symbols, signs, and images used to communicate and construct meaning. They are at stake in a variety of fundamental cognitive processes such as perception and imagination. Language, for instance, is based on a system of representation where words stand for something else, such as an object or an idea. Representations are thus central to the process by which individuals and societies make sense of the world, assign meaning, and delineate norms, rules, and identities. Journalism is a key site of production of representations. Unlike most other fields of cultural production, journalism is grounded in a regime of truth: it claims to represent the world as it is. Scholars interested in representation and journalism have largely opposed those claims. Journalism always involves covering certain events over others. News stories necessarily prioritize certain frames, voices, and contextual information, which creates peculiar kinds of representations. Those representations are constrained by the working conditions of journalists, but they are also shaped by broader political, economic, cultural, and historical contexts. In that sense, journalism creates representations but also reproduces representations that exist elsewhere in society. Because the concept of representation points toward broader social forces involved in meaning construction, it has largely been used to explore the operations of power. Instead of asking “is any given representation true?” cultural studies scholars have been more interested in asking “how do relationships of power, domination, and inequality shape representations?” As a result of its development in the field of cultural studies, the study of representation has largely been oriented towards questions of inequalities and identity, most notably gender, race, ethnicity, and class. With regard to the study of representation and journalism, three broad areas of inquiries are delineated. The first concerns how journalism represents different social groups, places, events, and issues through its coverage. This literature is wide and covers a range of issues in both domestic and international coverage. Most of those studies focus on the linguistic, rhetorical, and visual properties of media texts to deconstruct the ideological operations behind what often appears natural and common sense in the news. Another strand of research looks at similar issues of representation but in the context of journalistic production. In particular, these studies centralize the importance of who makes the news to understand the peculiar representations that journalism ultimately produces. Often relying on surveys, statistical data, or ethnography, these have contributed to an understanding of issues such as gender inequalities and lack of diversity in newsrooms. A final—and more discreet—literature investigates how journalism itself is represented in popular culture. Novels, films, television, commercials, cartoons, art, and video games routinely construct representations of journalism and journalists. These representations play a role in shaping popular mythologies around journalism and its role in society.

Article

Cultural globalization has promoted seemingly opposing forces simultaneously, such as recentering and decentering, standardization and diversification, and renationalization and transnationalization. The intensification of transnational flows of media culture and the associated cross-border connection and communication has been destabilizing national cultural borders and engendering the formation of diverse mediated communities among hitherto marginalized people and groups within and across national borders. At the same time, we have observed the increasing pervasiveness of the inter-nationalized modes of media culture flows and communication—“inter-nationalized” with a hyphen is intentional—in the sense of highlighting the nation as the unit of global cultural encounters that resolidify exclusive national boundaries. The synergism of the process of market-driven glocalization and the state’s policy of soft power and nation branding has further instituted a container model of the nation, as the inter-nationalized circulation and encounter of media culture have become sites in which national identity is mundanely invoked, performed, and experienced. In this process, national cultural borders are mutually reconstituted as transnational cultural flows and encounters are promoted in a way to accentuate a nation-based form of global cultural encounter and exchange. While lacking in a historically embedded, coherent narrative of the nation, it works to institute a new, container form of the nation in which cultural diversity within national borders is not given its due attention and thus sidelined. Facilitation of border crossing of culture and communication does not necessarily accompany the transgression of clearly demarcated national cultural borders.

Article

George Cheney and Debashish Munshi

Alternative organizational culture is an evocative yet ambiguous term. In disciplines like communication, sociology, anthropology, management, economics, and political science, the term leads us not only to consider existing models and cases of organizing differently from the norm but also to imagine paths and possibilities yet to be realized. The ambiguity and referents of the term are important to probe. The term and its associations should be understood historically as well as culturally. Alternative organizational culture also implies certain dialectics, leading to questions about both principles and applications.

Article

The contextual theory of interethnic communication is an interdisciplinary theory that provides a comprehensive and interdisciplinary account of the associative and dissociative communication behaviors of individual communicators when interacting with ethnically dissimilar others. Integrating a wide range of salient issues, concepts, theories, and related research findings across disciplinary lines of inquiry across social sciences, the theory offers a multidimensional and multifaceted model explaining a full spectrum of interethnic decoding and encoding communication behaviors from highly dissociative to highly associative. Grounded in an open-systems perspective, the interethnic behavior and the context surrounding the behavior are conceived as co-constituting the basic interethnic communication system, operating simultaneously in a dynamic interplay. In varying degrees of salience and significance, all contextual forces are regarded in Kim’s theory to operate in any given interethnic communication event, potentially influencing, and being influenced by the nature of individual communication behaviors of association and dissociation. The theory identifies eight key contextual factors of the communicator (identity inclusivity/exclusivity and identity security/insecurity), the situation (ethnic proximity/distance, shared/separate goal structure, and personal network integration), and the environment (institutional equity/inequity, relative ingroup strength, and environmental stress). Eight theorems are proposed for empirical tests, linking each contextual factor with associative/dissociative behavior. Together, the eight theorems explain the dynamic and reciprocal behavior-context interface in interethnic communication. The theory also provides a conceptual blueprint for conducting case studies on specific interethnic communication events, and suggests pragmatic insights into ways to strengthen the social fabric of an ethnically diverse society from the ground up.