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date: 06 December 2019

Summary and Keywords

Assessment is a necessary and critical component in process improvement. Moreover, there is a strong public expectation that because governance is a public good, it will incorporate demonstrable equitable and efficient processes. As a central tenet of New Public Management (NPM), a widely accepted approach to increase efficiency of public sector performance through the introduction of “business” practices, performance assessment has helped improve governance in general. However, employing assessment practices has been problematic at best in the realm of hazards preparedness and response. Notably, the fragmented nature of governance in the disaster response network, which spans both levels of government and public and private sectors, is not conducive to holistic evaluation. Similarly, the lack of clear goals, available funding, and trained evaluation personnel severely inhibit the ability to comprehensively assess performance in the management of natural hazards. Effective assessment in this area, that is evaluation that will significantly enhance hazard and vulnerability management in terms of mitigation, preparedness, and response, requires several distinct steps for effective implementation. This includes first understanding the dimensions of the natural hazards governance community and the assessment process. These are: (1) identifying the purpose of the review (formative—evaluation intending to improve processes or summative—evaluation intended for final examination of processes), (2) Identifying clear and concise goals for the program and ensuring these goals are consistent with federal, state, and local policy, and (3) identifying the underlying fragmentation between sectors, levels of governance, and disaster phase in the governance system. Based on these dimensions, the most effective assessments will be those that are incorporated within or developed from the actual governance system.

Keywords: New Public Management, disaster preparedness response, hazards governance, program evaluation, Homeland Security Exercise and Evaluation Program, FEMA

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