Summary

Managing complexity requires appropriate governance structures and effective coordination, communication, and action within the incident response network. Governance structures serve as a framework to understand the interrelated relationships that exist during a crisis. Governance structures can be classified as either hierarchical and managed, autonomous and networked, or a hybrid of hierarchies and networks, and represent a continuum of crisis response systems. As such, effective crisis management is first a function of a leader’s ability to leverage hierarchical, hybrid, and network forms of crisis management governance to manage complex disasters. Second, it hinges on the proficiency of the disaster response network in managing distributed information, coordinating operations, and collaborating among jurisdictions. Combining these two points results in high-performing disaster response networks that operate fluidly between governing structures and across jurisdictions, thus increasing our national capacity to manage complex disasters.