While cyberspace has become central to all vital processes in the global economy and people’s social lives, it also carries a wide variety of risks. Framing these risks is no easy feat: Some lead to harm in cyberspace itself, while others lead to harm in the offline world as well. Moreover, sometimes harm is brought about intentionally, while at other times it may be the result of accidents. The “cyber harm model” brings these challenges together and provides an opportunity to get a comprehensive overview of the different types of incidents related to cyberspace.
It also reveals where the biggest challenges for cyber crisis management lie, and it provides a typology of different types of cyber crises that may arise. Cyber-induced crises have characteristics that make them hard to grapple with, for instance the fact that they can be induced remotely and instantaneously at multiple locations. Moreover, cyber crises are not always easily traceable, and sometimes it is difficult to see that the cause of a particular crisis in the offline world is an act in cyberspace. Finally, the borderless nature of cyberspace leads to potential large-scale geographical spread for cyber crises.
Cyber crises also lead to a number of specific challenges for leadership, especially with respect to sense-making, meaning making, decision making, termination, and learning.
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Vulnerabilities and Cyberspace: A New Kind of Crises
Bibi van den Berg and Sanneke Kuipers
Article
Image Repair in Crisis Communication
William L. Benoit
Image repair theory observes that threats to image (for individuals, groups, and organizations, such as companies or countries) are inevitable. Because reputation is important, criticisms usually provoke a response, defense, or image repair message(s). Each attack (each criticism) has two components, offensiveness and blame. Defenses can address either component (e.g., arguing that an act was offensive or rejecting blame for it). Five general strategies and 14 tactics exist for image repair. Perceptions are key in image repair: the audience’s perceived image of the target prompts criticism and attack; the audience’s perceptions of the message influence the effectiveness of a defense.
Those who feel impelled to create image repair messages may face one or more audiences; the image concerns of various audiences may overlap or may be different. This means the defender must decide which audiences to address and develop image repair messages with this in mind. One must select one or more image repair strategies that the defender believes will be most effective with the target audience(s) and embed that strategy in one or more messages. Note that a defender should choose the most effective strategy or strategies; adding in more strategies does not necessary improve the defense. The defender must decide which medium or media should be used to get the message(s) to audience(s).
Image repair theory was developed to help understand threats to reputation, face, or image. Such threats are commonplace in human interaction, including contexts such as interpersonal communication, public communication, and social media.
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Legitimacy Strategies and Crisis Communication
Jesper Falkheimer
Legitimacy and crisis are closely related concepts. A crisis may even be viewed as a process of legitimation. Legitimacy is a collective perception about which actors and institutions that have the right to rule, regulate, and decide. Crises put legitimacy at stake and may, depending on the premises and management strategies, challenge, enhance, or impair legitimacy. Legitimacy and communication are entwined into each other. Legitimacy as a process is dependent on communication in its original sense: ritual communication as a sacred ceremony that unites people and creates a community. When legitimacy is put at stake, organizations and other actors use strategic communication to respond to, confront, and impact the outcome by the use of different crisis (or legitimacy) communication strategies and tactics. But while legitimacy is an old concept, the premises for handling legitimacy have changed. One way to view this shift, from a societal theoretical standpoint, is to focus the shift between modernity and late modernity as an interpretative framework. Increased diversity and mobility, globalization, reflexivity, and mediation are new premises for legitimacy work. The multivocal and multifaceted character of late modern society challenges organizational as well as societal legitimacy, especially in crisis situations. Political debates and critical reasoning questioning the role and actions of different social institutions are necessary from a democratic standpoint, but when core societal institutions are delegitimized, risks occur. This may be happening in several Western societies, with increased polarization and fundamental questioning of important institutions. Crises (e.g., the coronavirus pandemic) and how they are handled and managed by existing institutions may be radical turning points of legitimacy in governance. Crisis management and communication have developed as possible tools for organizations to handle legitimacy crises. Simplified, one may use three theories of legitimacy strategies in crisis as developed in the applied field of crisis communication. These three theories include image repair theory (rhetoric), situational crisis communication theory, and a broader array of alternative network and complexity theory.
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The Agenda-Setting Process and Crises: Toward a Conceptual Framework
Sandra L. Resodihardjo
An agenda is a list of issues being discussed and sometimes decided upon. This discussion can take place in society (the public agenda), in media outlets (the media agenda), and in government institutions (the political agenda). The number of issues that can be discussed in these fora is limited and thus not every issue will get onto the agenda. Actors will therefore try to put some issues on the agenda while blocking others. Not all issues, however, have the same weight. Some issues (such as the economy) are of such a magnitude that they can bump other issues off the agenda.
This ability to push issues from the agenda is also attributed to crises. After all, an event with such an impact on society will surely affect what is being discussed. Reality, however, is more complex, starting with the fact that society may not perceive an event to be a crisis even though it has a huge impact on those directly affected. And even if society defines the event as a crisis, which aspect(s) of the crisis will be put on the agenda? Will the focus be on, for instance, preventative measures, or the fact that some parts of the population were more affected by the crisis than others?
By combining several strands of literature (most notably the agenda-setting, media, and framing literature), it is possible to discern five elements that need to be included in a conceptual framework if one wants to explain how crises affect the agenda-setting process. These five elements are (a) agenda interaction, (b) windows of opportunity, (c) entrepreneurs, (d) venue shopping, and (e) framing and problem definition. Agenda interaction refers to the interaction between and within the three types of agendas: the public, the media, and the political agendas. If political actors are, for example, able to define the event as minor and this definition is accepted by the public and the media, the issue will drop from all agendas. Windows of opportunity are moments in time when issues can be pushed onto the agenda and may even lead to policy change. Crises are one way to open these windows. A person who is trying to use that window to get a problem or solution on the agenda (and sometimes succeeding) is an entrepreneur. Other actions entrepreneurs can use include venue shopping—strategically selecting (and trying to access) those decision making arenas that seem to be a good bet when one tries to win a debate. To get access to these venues, however, entrepreneurs need to ensure that they frame the problem in such a way that a venue will decide that the issue falls under its jurisdiction. Framing also plays a role in whether an event becomes defined as a crisis, which type of window will open, and which particular aspect of the crisis will make it onto the agenda.
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Crisis Memorials: Balancing Renewal and Resilience
Shari R. Veil, Chelsea L. Woods, and Ryan Crace
The development and maintenance plans of the three 9/11 memorials and museums are examined to explore how crisis memorials and museums strategically communicate to maintain collective crisis memory. Memorial professionals accept that the location of the memorial is nonnegotiable, engage community partners in the design and development of crisis memorial features, maintain focus on the mission to ensure long-term viability of the memorial, solicit and archive shared stories of remembrance to foster a prospective vision, and concentrate on learning to foster healing and adaptive capacity.
Article
The Legitimation of Repression in Autocracies
Maria Josua
In research on authoritarianism, both legitimation and repression have received growing attention since the late 2000s. However, these two strategies of political rule do not form separate pillars of power; they are interlinked and affect each other. Autocrats not only rule with an iron fist, but they also seek to legitimize their use of repression vis-à-vis at least some of their citizens and the outside world. These legitimizing discourses are part of political communication in autocracies and can be studied using the approach of framing. So far, few researchers of the protest–repression nexus have studied how protesters are being framed by officials in autocracies.
The communication of repression varies widely across autocracies. Authoritarian incumbents differ in their degree of openness vs. opacity, impacting also on how they publicize, admit to, or conceal certain forms of repression. When choosing to justify acts of repression, multiple factors influence which types of justification are used. One decisive factor is against which targets repression is employed. In framing the targets of repression in a certain way, autocratic elites pursue a twin strategy in that they seek to attain the approval of certain audiences and to deter potential or actual dissidents. Furthermore, justifications diverge regarding which actors use them and towards which audiences. Past experiences and regime characteristics also impact on how repression is justified.
This research program offers great potential for studying state–society relations in autocracies. It cuts across research on political violence, authoritarian legitimation, and political communication. For understanding the persistence of autocracies in times of contention, it is an important piece in the puzzle of authoritarian survival strategies illuminating the “dark side” of legitimation.
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Creative Participation and the Expansion of Political Engagement
Yannis Theocharis and Joost de Moor
Creative participation refers to citizens’ invention of, and engagement in, new action forms that aim to influence, or take responsibility for, the common good in society. By definition, these action forms are constantly evolving and cannot be listed or summarized. Yet some, like guerrilla gardening, have over time become more established in political repertoires, and specific arenas are known to be particularly productive sites for their development. These include in particular the Internet, and lifestyles and consumption. The constant changes in how citizens become active represented by creative participation present considerable challenges for scholars of political participation—both in terms of theory and methodology. In particular, such forms test our ability to distinguish political from nonpolitical activities. However, how political creative participation is, is often subtle and implicit, and therefore hard to establish. Yet being able to do so is essential for an ongoing assessment of the quality of participatory democracy. With conventional forms of participation declining and creative participation becoming more common, scholars must be able to agree on definitions and operationalizations that allow for the comparison of participatory trends. For instance, a key concern has been whether creative forms of participation crowd out more conventional ones, like voting or lobbying politicians. Developments in survey research have been able to show that this is not the case and that creative participation may in fact increase conventional participation. In addition, qualitative research methods like focus groups and ethnography, allow for more open-ended explorations of this elusive research topic. As to who participates, creative participation has enabled traditionally underrepresented groups like women and young people to catch up with, and sometimes overtake, those older men who have long dominated conventional political participation. Still, education remains a key obstacle even to creative participation. The COVID-19 crisis that took hold of the world in 2020 has compromised access to collective action and public space. It has thereby once more put the onus on citizens to engage creatively with ways to influence, and take responsibility for, society. At the same time, the crisis presents a need and opportunity for political participation scholarship to engage more deeply with theoretical debates about what it means to be political or to participate.
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Social Media in Emergency Management
Clayton Wukich
Social media applications such as Facebook and Twitter enable the rapid transmission of public warning messages in the event of a disaster. This augments traditional channels such as television and radio and may indeed save lives. The interactive nature of social media enables other types of information exchange beyond the one-way broadcast of warnings and guidance that has long characterized risk communication. Authorities monitor social media data for situational awareness, and they can solicit input from the public and engage in more deliberative conversations. In turn, the public initiates communication by asking questions, providing input, and requesting help. They expand the reach of official messages by sharing with friends and followers. Therefore, from an emergency management perspective, social media applications can disrupt the traditional one-way mode of communication and improve the efficacy of efforts to communicate risk. Research from across academic disciplines (e.g., computer science, communication, information systems, public administration, and sociology) illustrates: (a) the need for social media in emergency management; (b) the related benefits of use; and (c) the best practices used to attain those benefits. This offers a roadmap for authorities to effectively implement social media in their organizations while avoiding potential pitfalls.
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Surveys and the Study of Latin American Politics
Ryan E. Carlin
To understand Latin American politics, one must view it through the eyes and minds of Latin Americans. Since the middle of the 20th century, pollsters in academia, government, and industry have fielded public opinion surveys in an attempt to do just that. Although they are not typically considered political institutions, polls and surveys influence a variety of political processes directly and indirectly thanks to the legitimacy they enjoy among academics, policymakers, and publics. Large strides have been made toward making surveys more methodologically rigorous and toward improving the quality of survey data in the region. Scholars have leveraged the data to advance the theoretical understanding of a range of topics, especially political support, partisanship, and voting behavior. Despite these gains, public opinion surveys face clear challenges that threaten their hard-won legitimacy. To the extent that these challenges are met in the coming decades, public opinion polling’s role in shaping Latin American politics will remain, if not strengthen.
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LGBTQ Politics in Media and Culture
Thomas J. Billard and Larry Gross
As the primary vector by which society tells itself about itself, popular media transmit ideas of what behavior is acceptable and whose identities are legitimate, thereby perpetuating and, at times, transforming the social order. Thus, media have been key targets of LGBT advocacy and activism and important contributors to the political standing of LGBT people. Of course, media are not a monolith, and different types of media inform different parts of society. Community media have been an important infrastructure through which gays and lesbians and, separately, transgender people formed shared identities and developed collective political consciousness. Political media, such as newspapers, news websites, and network and cable television news broadcasts, inform elites and the mass public alike, making them an important influence on public opinion and political behavior. Entertainment media, such as television and film, cultivate our culture’s shared values and ideas, which infuse into the public’s political beliefs and attitudes.
Generally speaking, the literature on LGBTQ politics and the media is biased toward news and public affairs media over fictional and entertainment media, though both are important influences on LGBTQ citizens’ political engagement, as well as on citizens’ public opinion toward LGBTQ rights and their subsequent political behaviors. In the case of the former, media—particularly LG(BT) community media—have played an important role in facilitating the formation of a shared social and then political identity, as well as fueling the formation of, first, separate gay and lesbian and transgender movements and then a unified LGBTQ movement. Moreover, digital media have enabled new modes of political organizing and exercising sociopolitical influence, making LGBTQ activism more diverse, more intersectional, more pluralistic, and more participatory. In the case of the latter, (news) media representations of LGBTQ individuals initially portrayed them in disparaging and disrespectful ways. Over time, representations in both news and entertainment media have come to portray them in ways that legitimate their identities and their political claims. These representations, in turn, have had profound impacts on public opinion toward LGBTQ rights and citizens’ LGBTQ-relevant voting behavior. Yet, the literature on these representations and their effects overwhelmingly focuses on gays and lesbians at the expense of bisexual and transgender people, and this work is done primarily in U.S. and Anglophone contexts, limiting our understanding of the relationships between LGBTQ politics and the media globally.