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Shari R. Veil, Chelsea L. Woods, and Ryan Crace

The development and maintenance plans of the three 9/11 memorials and museums are examined to explore how crisis memorials and museums strategically communicate to maintain collective crisis memory. Memorial professionals accept that the location of the memorial is nonnegotiable, engage community partners in the design and development of crisis memorial features, maintain focus on the mission to ensure long-term viability of the memorial, solicit and archive shared stories of remembrance to foster a prospective vision, and concentrate on learning to foster healing and adaptive capacity.