This chapter deals with a case of radical regulatory innovation as a result of the financial crisis of 2007–2009. Since the financial crisis of 2007–2009, the question of how to manage banking crises has risen in prominence. The considerable financial, social, and political consequences of various governments’ rescue packages established demands for creating more orderly ways of dealing with bank failure, reducing the exposure of states and the taxpayer. Consequently, considerable institutional innovation over the 2010s has led to new banking crisis management mechanisms, including new organizations, new legal regimes, and a new profession, in particular in the European Union context. The emergence of an explicit European banking crisis management has to be understood within the context of different modes of transboundary crisis management and in relation to the various rationales and accounts of bank crisis management experiences. Before the financial crisis, the emerging European regime was characterized by an absence of formal crisis prevention and management powers. Since then, banking crisis management has witnessed the rise of new institutions that illustrate broader trends in crisis management, namely the growing importance of planning and preparation rather than actual firefighting. Besides, the banking crisis management regime is shaped by deep underlying tensions that are shared by multilevel crisis management regimes more generally. To explore these issues, this chapter sets out the rationale for regulating for “orderly failure,” provides for a brief account of the emergence of the EU’s Single Resolution Mechanism, before turning to unresolved, and arguably irresolvable tensions that exist in multi-level crisis management in the case of banking.
Article
Eric Stern and Brian Nussbaum
Explicitly considering major critical infrastructure disruptions from the perspective of crisis/crisis management enables policymakers, analysts, and researchers to draw inspiration from an extensive multidisciplinary literature. Furthermore, this approach takes infrastructure failures or disruptions, and provides crucial institutional, economic and social context that is too often ignored when such challenges are treated as exclusively technical problems. The added value from this approach enables analysts and decision makers to understand the complexity of such failures and consider the many levers—technical, economic and social—that might be used to respond to them. Attempts to understand infrastructure failures as crises are not new, but the literature—like the field of practice—is to some extent underdeveloped and continuously evolving (e.g., with regard to the challenges associated with cybersecurity), generating a need for a more comprehensive approach to understanding the leadership tasks associated with the management of such crisis events in dynamic and complex organizational environments.
Article
Jen Ziemke, Buddhika Jayamaha, and Molly M. Jahn
Crisis mappers secure satellite imagery, photos, video, event data, incident data, and other documentary evidence to create an operational picture of a disaster in order to facilitate improved humanitarian response and assistance in a crisis.
The era of human-powered crisis mapping between 2009 and 2014 was a bootstrapped effort very much a function of the peculiar state of technological development at the time—available but not yet formalized, streamlined, and automated. Humans filled the gap until machine assistance could catch up. These efforts, often mundane (e.g., cut and paste over and over for hours), were more reflective of the state of technology at the time than anything else.
Another precondition that enabled the field to grow is the often taken-for-granted public good provided by the GPS satellites maintained by the U.S. Air Force. Without this service, the project at the time would not have emerged where and when it did.
The future will be shaped as a result of improvements in automated forms of data collection; improved machine learning techniques to help filter, identify, visualize, and analyze the data; and the proliferation of low-cost drones and other forms of sensors, to name a few.
Article
Kyle Beardsley, Patrick James, Jonathan Wilkenfeld, and Michael Brecher
Over the course of more than four decades the International Crisis Behavior (ICB) Project, a major and ongoing data-gathering enterprise in the social sciences, has compiled data that continues to be accessed heavily in scholarship on conflict processes. ICB holdings consist of full-length qualitative case studies, along with an expanding range of quantitative data sets. Founded in 1975, the ICB Project is among the most visible and influential within the discipline of International Relations (IR). A wide range of studies based either primarily or in part on the ICB’s concepts and data have accumulated and cover subjects that include the causes, processes, and consequences of crises. The breadth of ICB’s contribution has expanded over time to go beyond a purely state-centric approach to include crisis-related activities of transnational actors across a range of categories. ICB also offers depth through, for example, potential resolution of contemporary debates about mediation in crises on the basis of nuanced findings about long- versus short-term impact with regard to conflict resolution.
Article
Allan McConnell
The politics of crisis terminology is rarely examined directly. Crisis is an “umbrella,” under which resides a multitude of terms such as accidents, emergencies, fiascos, disasters, and catastrophes, as well as variations such as natural disasters, transboundary crises, and mega-crises. Yet the sheer diversity and frequent ambiguity among terms reflects the “politics” of how societies and political actors seek to cope with and address extreme events, which often pose a mixture of threat and opportunity. Central to an understanding is how (a) different terms are means of framing issues such as the scale and causes of the crisis, (b) crisis terms are part of governing strategies, and (c) nongovernmental actors (opposition parties, media, lobby groups, social movements, and citizens) can seek to influence government. A pivotal point in developing an understanding of crisis terminology is that rather bemoaning the lack of singular meanings for crisis and associated terms, or criticizing actors for “abuse” of the terms, one should recognize and accept that complex and contested crisis language and definitions are in themselves manifestations of politics in political societies.
Article
Jori Pascal Kalkman
Crises are uncertain and disorderly situations, which temporarily destabilize power relations and impede centralized control over operational crisis responders (e.g., firefighters, police officers, paramedics). Consequently, responders wield considerable autonomy and have room to act on their own initiative. They make crucial decisions in frontline crisis operations based on their situational understanding and professional expertise. As such, they are similar to other “frontline workers” (or street-level bureaucrats) in government service. Their important work has attracted increasing attention in crisis management literature, in which three tensions have emerged.
The first tension revolves around the nature and extent of frontline discretion. In some studies, these frontline responders are presented as implementers who are considerably constrained by extensive rules, planned routines, and detailed protocols. Other studies, instead, emphasize the independent and proactive behaviors of frontline workers who use their discretionary space to shape crisis response efforts. The second tension centers on the reasons for discretionary actions. Typically, crisis scholars analyze social and rule-based pressures on frontline workers to explain their discretionary actions as they implement public policy. Critics, instead, build on responders’ own stories to grasp their meaning-making attempts and use this as a basis for understanding why and how responders enact their discretionary practices. The final tension concerns the advantages and disadvantages of frontline worker discretion. There is a widespread belief that frontline discretion in crisis response enables much-needed improvisation, creativity, and flexibility, but increased discretion may also raise legitimacy questions and potentially burden frontline workers with complex ethical dilemmas.
To move the understanding of frontline workers in crisis management forward, further research is required in several areas. Empirically, frontline workers are increasingly working in transboundary crisis networks, so that more research is necessary to understand how such crisis networks affect frontline discretion. Theoretically, literature on frontline work in crisis management has remained by and large isolated from other micro-level theories on crisis management, even though there are opportunities for fruitful cross-fertilization with adjacent literatures.
Article
Allan McConnell
Crises and disasters come in many shapes and sizes. They range from global pandemics and global financial crises to tsunamis, hurricanes, volcanic ash clouds, bushfires, terrorist attacks, critical infrastructure failures and food contamination episodes. Threats may be locally isolated such as an explosion at a local fireworks factory, or they may cascade across multiple countries and sectors, such as pandemics. No country is immune from the challenge of managing extraordinary threats, and doing so out of their comfort zone of routine policy making. The crisis management challenge involves managing threats ‘on the ground’, as well as the political fallout and societal fears.
Populist and journalistic commentary frequently labels crisis management initiatives as having either succeeded or failed. The realities are much more complex. Evaluators confront numerous methodological challenges. These include the careful consideration of multiple and often competing outcomes, differing perceptions, issues of success for whom, and gray areas stemming from shortfalls and lack of evidence, as well as variations over time. Despite such complexity, some key themes appear continually across evaluations, from internal reviews to royal commissions and accident inquiries. These pertain to the ways in which evaluations can be shaped heavily or lightly by political agendas, the degree to which evaluating organizations are able to open up, the degree to which gray areas and shortfalls are stumbling blocks in producing findings, and the challenge of producing coherent investigative narratives when many storylines are possible. Ultimately, evaluating crisis initiatives is “political” in nature because it seeks to provide authoritative evaluations that reconcile multiple views, from experts and lawyers to victims and their families.
Article
Sanneke Kuipers and Jeroen Wolbers
Research on organizational crisis emanates from multiple disciplines (public administration, international relations, political science, organization science, communication studies), yet basically argues that three main categories of crises exist:
• Crises in organizations: often tangible, immediate threats or incidents that completely upset an organization’s primary process or performance, while both cause and problems are more or less confined to the organization and those affected by its malperformance.
• Crisis to the organization: a threat or damage occurs outside of the organization at hand but implicates the organization by attribution of responsibility or culpability (for causing the problems or allowing them to occur).
• Crisis about the organization, or institutional crisis: even without a tangible threat or damage, in a short period of time the organization’s perceived performance deficit becomes so deeply problematic that the organization itself is subject to intense scrutiny and criticism. Previously agreed-on values and routines, the structure, and policy philosophy of the organization are no longer seen as adequate or legitimate.
The three types of organizational crises tend to have not only different causes but also different implications as to the commensurate crisis response, both functionally and politically. There is no single best response to organizational crises: appropriate responses are both commensurate to the crisis type at hand and to different phases of a crisis. Still, discerning between crisis typologies opens a research agenda to provide a better understanding of the relation between the internal and external dynamics of a crisis.
Article
Jesper Falkheimer
Legitimacy and crisis are closely related concepts. A crisis may even be viewed as a process of legitimation. Legitimacy is a collective perception about which actors and institutions that have the right to rule, regulate, and decide. Crises put legitimacy at stake and may, depending on the premises and management strategies, challenge, enhance, or impair legitimacy. Legitimacy and communication are entwined into each other. Legitimacy as a process is dependent on communication in its original sense: ritual communication as a sacred ceremony that unites people and creates a community. When legitimacy is put at stake, organizations and other actors use strategic communication to respond to, confront, and impact the outcome by the use of different crisis (or legitimacy) communication strategies and tactics. But while legitimacy is an old concept, the premises for handling legitimacy have changed. One way to view this shift, from a societal theoretical standpoint, is to focus the shift between modernity and late modernity as an interpretative framework. Increased diversity and mobility, globalization, reflexivity, and mediation are new premises for legitimacy work. The multivocal and multifaceted character of late modern society challenges organizational as well as societal legitimacy, especially in crisis situations. Political debates and critical reasoning questioning the role and actions of different social institutions are necessary from a democratic standpoint, but when core societal institutions are delegitimized, risks occur. This may be happening in several Western societies, with increased polarization and fundamental questioning of important institutions. Crises (e.g., the coronavirus pandemic) and how they are handled and managed by existing institutions may be radical turning points of legitimacy in governance. Crisis management and communication have developed as possible tools for organizations to handle legitimacy crises. Simplified, one may use three theories of legitimacy strategies in crisis as developed in the applied field of crisis communication. These three theories include image repair theory (rhetoric), situational crisis communication theory, and a broader array of alternative network and complexity theory.
Article
Bert Spector
Two important perspectives have come to dominate crisis studies. The first most traditional and dominant is what could be termed the crisis management or “crisis as event” perspective. The second more critical approach to crisis studies is the constructivist “crisis as a social construct” perspective. The purpose, structure, and focus of the two approaches differ significantly in virtually every regard.
The crisis management perspective assumes a positivist set of assumptions by adopting an objective epistemology and ontology. Crisis is taken to be a concrete, objective thing. Approaching storms, terrorist attacks, global pandemics, financial upheavals, and so on, are all taken to be crises with objectively threatening and urgent characteristics. Starting with an analysis of the crisis event, crisis management analysis considers the response to the event with the ultimate goal of improving reactions to and preparation for future events.
Constructivist crisis studies, conversely, participate in a broad post-modernist project that critiques dominant narratives, disputes epistemological certainty and ontological objectivity, and takes cognizance of language “games” and coded messages embedded in discursive acts. Constructivists take an antipositivist ontological position, insisting that the world as people perceive it is a human invention. The emphasis is not on corporeal things or objectively verifiable facts, but rather on the construction of knowledge and the resulting assignment of meaning. The constructivist crisis perspective shifts analytic focus away from the so-called “crisis event,” itself a contested construct, and to the claim that certain contingencies constitute a crisis. The process by which individuals and groups assert a claim of urgency, as well as the interests behind all such claims, comes into focus in a constructivist perspective. Who are the individuals and groups making the claim that a crisis exists, and what are their interests in so doing? In positivist crisis management studies, the event constitutes the independent variable; for constructivist scholars, it is the claim that is the independent variable.
Article
To understand how policy is made, one must understand not only the individuals who make the decisions, but also the role of bureaucratic politics and the goals of the institutions themselves. Graham Allison’s classic Essence of Decision created the bureaucratic politics model and was the catalyst for a rich research agenda on decision-making. Using Allison as a starting point, researchers have expanded the understanding of the role of bureaucracies in deliberation and decision-making, particularly during times of crisis. Typically, institutions fill the day-to-day “politics as usual” role of decision-making, but their actions during crisis, by definition an abnormal event, allow bureaucracies to pursue their own objectives by way of a new opportunity to exert influence and to reshape the power structure of the political landscape.
The research agenda on individuals and decision-making has also made great strides since the 1970s and helps to illuminate when the bureaucratic politics model has great explanatory power and when it is less useful. The level of influence bureaucracies have is dependent upon where they sit within the system and how they are utilized by the executive branch of government. Leaders, such as the President of the United States, hold a significant amount of power, and the ways in which they hold onto power, or allocate it to other actors, which is a function of their leadership style, can either empower or disempower bureaucracies. In other words, the importance of bureaucracies connected to the executive branch of government fluctuates with an individual’s personality characteristics and leadership style. Specifically, a leader’s personal need for power, their expertise, and their personal interest in policymaking, as well as their cognitive complexity, the amount of differing information they want and are capable of cognitively processing, influence the way in which the leader will delegate decision-making. Leaders like Lyndon B. Johnson relied heavily upon expert advisers and allocated decision-making to lower-level agencies. Alternatively, some leaders (e.g., Richard Nixon) have experience, particularly in foreign policy, and believe they are their own expert adviser; thus, they are involved in nuanced decision-making and rely upon only a very small number of advisers (in Nixon’s case, just Henry Kissinger).
A common normative criticism of bureaucratic politics, and group decision-making in general, is the collective cognitive conformity, commonly known as groupthink. The general assumption is that individuals within a group will seek conformity and avoid the conflict caused by raising alternatives during policy deliberation. However, bureaucratic politics mitigates groupthink by bringing in a greater number of actors with differing goals and perspectives, making deliberation more open. Again, this is significantly influenced by how the leader utilizes advisers and their respective bureaucracies. Where Kennedy was very open-minded and actively sought various perspectives during the Cuban missile crisis, George W. Bush created an insulated decision-making environment after 9/11 and leading up to the invasion of Iraq.
As society continues to change, particularly with regard to reliance upon technological adaptations, such as nuclear energy, new crises will occur. These crises will require the cooperation of more bureaucracies and occasionally new bureaucracies. Through these crises, bureaucracies will compete for political influence, and the power structure of the political landscape will inevitably change and affect policy decision-making.
Article
William L. Benoit
Image repair theory observes that threats to image (for individuals, groups, and organizations, such as companies or countries) are inevitable. Because reputation is important, criticisms usually provoke a response, defense, or image repair message(s). Each attack (each criticism) has two components, offensiveness and blame. Defenses can address either component (e.g., arguing that an act was offensive or rejecting blame for it). Five general strategies and 14 tactics exist for image repair. Perceptions are key in image repair: the audience’s perceived image of the target prompts criticism and attack; the audience’s perceptions of the message influence the effectiveness of a defense.
Those who feel impelled to create image repair messages may face one or more audiences; the image concerns of various audiences may overlap or may be different. This means the defender must decide which audiences to address and develop image repair messages with this in mind. One must select one or more image repair strategies that the defender believes will be most effective with the target audience(s) and embed that strategy in one or more messages. Note that a defender should choose the most effective strategy or strategies; adding in more strategies does not necessary improve the defense. The defender must decide which medium or media should be used to get the message(s) to audience(s).
Image repair theory was developed to help understand threats to reputation, face, or image. Such threats are commonplace in human interaction, including contexts such as interpersonal communication, public communication, and social media.
Article
Derek Beach
Process tracing is an in-depth case study method that can be used to study how causal processes play out within cases. Given its focus on processes and temporality, process tracing is a useful method for analyzing crisis and crisis decision making in the fields of foreign policy analysis and public policy. As can be seen from its name, process tracing involves theorizing a causal process that is then traced by investigating the observable manifestations of the operation of the process as a whole in the more minimalist variant, or for each of its parts in the more maximalist variant. Minimalist process tracing is typically used early in a research program as a form of plausibility probe to understand what types of processes might be linking a crisis event with particular outcomes like policy change. Maximalist process tracing can then be used once there is preliminary knowledge about processes, and where the goals become gaining a better theoretical understanding of how they operate, and making stronger causal inferences using more direct evidence of their operation.
Article
Information and communication technologies (ICTs) cover a wide range of telecommunication devices and applications, which facilitate the flow of information. Within crisis and disaster management, these devices and applications may be used explicitly for hazards or crisis detection, information management, communication, situational awareness, search and rescue efforts, and decision support systems. Everything from cell phones and social media to unmanned aerial vehicles and weather stations are used to collect, disseminate, and monitor various types of information and data to provide a common operating picture. ICTs are continually evolving, with new features developed and deployed at a rapid pace. This development has had a unique impact on crisis and disaster management, allowing for real-time communication and situational awareness, as well as novel approaches to simulations and training.
With the near-ubiquitous use of some devices, information is also no longer held solely by government or private sector officials; ordinary citizens are also able to contribute to and disseminate information during and after crises. For some segments of the population, this ability to meaningfully contribute is not only empowering but necessary to highlight unmet needs. Throughout the evolution of ICTs, new research and practical concerns have highlighted persistent unmet needs of more vulnerable populations due to growing interdependence and integration across jurisdictional boundaries worldwide. The continued expansion of ICTs will most likely have a profound impact on this field in the future.
Article
John Connolly and Dominic Elliott
In a globalized world, national-level policymakers make decisions, often during times of crisis and uncertainty, which have implications for neighboring territories. Britain is an example of a nation state that has had to accommodate such a multi-level context in the management of crises. What is clear is that the processes of crisis management rely heavily on the effectiveness and strength of policy relationships at multiple levels of governance. Managing and coordinating crises in these contexts represents a challenge for national crisis managers as these complex governance landscapes produce uncertainties and can reveal ambiguities when it comes to identifying “who” is the dominant crisis manager. For example, the challenges of global health threats, such as the COVID-19 pandemic, highlight how modern governance arrangements breed vulnerabilities for states due to the interconnection of infrastructures and systems. The lack of clarity with regards to who is accountable for the performance of crisis management approaches within complex government environments open up windows of opportunity for blame and ideological games to take effect. Crisis management research highlights that the effectiveness of transnational crisis management depends on policy relationships within and between networks, including the extent to which national technocratic actors feature in the political decisions that affect crisis governance arrangements. Policy relationships themselves are also shaped by the contexts and dynamics of regional and territorial governance, Europeanization processes, and the internationalization of crisis management—all of which produce their own political tensions for the workings and autonomy of national crisis managers. Understanding such complexities is key for researching British crisis management processes.
Article
Ryan Scott and Branda Nowell
Managing complexity requires appropriate governance structures and effective coordination, communication, and action within the incident response network. Governance structures serve as a framework to understand the interrelated relationships that exist during a crisis. Governance structures can be classified as either hierarchical and managed, autonomous and networked, or a hybrid of hierarchies and networks, and represent a continuum of crisis response systems. As such, effective crisis management is first a function of a leader’s ability to leverage hierarchical, hybrid, and network forms of crisis management governance to manage complex disasters. Second, it hinges on the proficiency of the disaster response network in managing distributed information, coordinating operations, and collaborating among jurisdictions. Combining these two points results in high-performing disaster response networks that operate fluidly between governing structures and across jurisdictions, thus increasing our national capacity to manage complex disasters.
Article
Lan Xue and Kaibin Zhong
The severe acute respiratory syndrome (SARS) crisis was the first epidemic caused by a novel virus in the 21st century, killing nearly 774 globally and 349 in China. Started in late 2002, it escalated from a localized outbreak into a national and ultimately an international crisis within just a few months, before the outbreak was finally brought under control in June 2003. The governmental actors were caught off guard before a timely and comprehensive response was put in place in mid-April 2003.
As pandemics are becoming both more frequent and more devastating, it is important that efforts be made to intervene early in an outbreak to prevent a potential national and even global threat. The provincial and national governments did not take prompt and comprehensive actions, even after the disease began spreading quickly and taking lives. The Chinese government dramatically revamped their approach to SARS and took very decisive action to respond to the spread of the SARS virus in April 2003; this occurred only when decision makers had been informed of this crisis situation and put on notice to put crisis management on their radar screen and make it a “top priority.” Therefore, it’s necessary to understand what factors influenced the initial delayed response by local and national Chinese governments, from the perspective of information management and governmental political agenda.
Article
Johan Eriksson
What is “threat framing”? It concerns how something or someone is perceived, labeled, and communicated as a threat to something or someone. The designation “threat,” notably, belongs to the wider family of negative concerns such as danger, risk, or hazard. Research on threat framing is not anchored in a single or specific field but rather is scattered across three separate and largely disconnected bodies of literature: framing theory, security studies, and crisis studies. It is noteworthy that whereas these literatures have contributed observations on how and under what consequences something is framed as a threat, none of them have sufficiently problematized the concept of threat. Crisis analysis considers the existence or perception of threat essential for a crisis to emerge, along with a perception of urgency and uncertainty, yet crisis studies focus on the meaning of “crisis” without problematizing the concept of threat. Likewise, security studies have spent a lot of ink defining “security,” typically understood as the “absence of threat,” but leave the notion of “threat” undefined. Further, framing theory is concerned with “problem definition” as a main or first function of framing but generally pays little or no attention to the meaning of “threat.” Moreover, cutting across these bodies of literature is the distinction between constructivist and rationalist approaches, both of which have contributed to the understanding of threat framing. Constructivist analyses have emphasized how threat framing can be embedded in a process of socialization and acculturation, making some frames appear normal and others highly contested. Rationalist approaches, on the other hand, have shown how threat framing can be a conscious strategic choice, intended to accomplish certain political effects such as the legitimization of extraordinary means, allocation of resources, or putting issues high on the political agenda. Although there are only a handful of studies explicitly combining insights across these fields, they have made some noteworthy observations. These studies have shown for example how different types of framing may fuel amity or enmity, cooperation, or conflict. These studies have also found that antagonistic threat frames are more likely to result in a securitizing or militarizing logic than do structural threat frames. Institutionalized threat frames are more likely to gain and maintain saliency, particularly if they are associated with policy monopolies. In the post-truth era, however, the link between evidence and saliency of frames is weakened, leaving room for a much more unpredictable politics of framing.
Article
Because social complexity is rarely defined beforehand, social science discussions often default to natural language concepts and synonyms. Assert a large sociotechnical system is complex or increasingly complex, and notions are triggered of many unknowns, out-of-sight causal processes, and a system difficult to comprehend fully. These terms intimate the potential for, if not actuality of, catastrophes and their unmanageability in the sociotechnical systems. It is not uncommon to find increasing social complexity credited for the generation or exacerbation of major crises, such as nuclear reactor accidents and global climate change, and the need to manage them better, albeit the crises are said to be far more difficult to manage because of the complexity.
The costs of leaving discussions of “complexity, crisis, and management” to natural language are compared here to the considerable benefits that accrue to analysis from one of the few definitions of social complexity developed and used during the past 40 years, that of political scientist Todd R. La Porte. Understanding that a large sociotechnical system is more or less complex depending on the number of its components, the different functions each component has, and the interconnections (including interdependencies) among functions and components highlights key issues that are often missed within the theory and practice of large sociotechnical systems, including society’s critical infrastructures. Over-complexifying the problems and issues of already complex systems, in particular, is just as questionable as oversimplifying that complexity for policy and management purposes.
Article
Shari R. Veil, Chelsea L. Woods, and Ryan Crace
The development and maintenance plans of the three 9/11 memorials and museums are examined to explore how crisis memorials and museums strategically communicate to maintain collective crisis memory. Memorial professionals accept that the location of the memorial is nonnegotiable, engage community partners in the design and development of crisis memorial features, maintain focus on the mission to ensure long-term viability of the memorial, solicit and archive shared stories of remembrance to foster a prospective vision, and concentrate on learning to foster healing and adaptive capacity.
