The politics of crisis terminology is rarely examined directly. Crisis is an “umbrella,” under which resides a multitude of terms such as accidents, emergencies, fiascos, disasters, and catastrophes, as well as variations such as natural disasters, transboundary crises, and mega-crises. Yet the sheer diversity and frequent ambiguity among terms reflects the “politics” of how societies and political actors seek to cope with and address extreme events, which often pose a mixture of threat and opportunity. Central to an understanding is how (a) different terms are means of framing issues such as the scale and causes of the crisis, (b) crisis terms are part of governing strategies, and (c) nongovernmental actors (opposition parties, media, lobby groups, social movements, and citizens) can seek to influence government. A pivotal point in developing an understanding of crisis terminology is that rather bemoaning the lack of singular meanings for crisis and associated terms, or criticizing actors for “abuse” of the terms, one should recognize and accept that complex and contested crisis language and definitions are in themselves manifestations of politics in political societies.
Article
Allan McConnell
Crises and disasters come in many shapes and sizes. They range from global pandemics and global financial crises to tsunamis, hurricanes, volcanic ash clouds, bushfires, terrorist attacks, critical infrastructure failures and food contamination episodes. Threats may be locally isolated such as an explosion at a local fireworks factory, or they may cascade across multiple countries and sectors, such as pandemics. No country is immune from the challenge of managing extraordinary threats, and doing so out of their comfort zone of routine policy making. The crisis management challenge involves managing threats ‘on the ground’, as well as the political fallout and societal fears.
Populist and journalistic commentary frequently labels crisis management initiatives as having either succeeded or failed. The realities are much more complex. Evaluators confront numerous methodological challenges. These include the careful consideration of multiple and often competing outcomes, differing perceptions, issues of success for whom, and gray areas stemming from shortfalls and lack of evidence, as well as variations over time. Despite such complexity, some key themes appear continually across evaluations, from internal reviews to royal commissions and accident inquiries. These pertain to the ways in which evaluations can be shaped heavily or lightly by political agendas, the degree to which evaluating organizations are able to open up, the degree to which gray areas and shortfalls are stumbling blocks in producing findings, and the challenge of producing coherent investigative narratives when many storylines are possible. Ultimately, evaluating crisis initiatives is “political” in nature because it seeks to provide authoritative evaluations that reconcile multiple views, from experts and lawyers to victims and their families.
Article
Jori Pascal Kalkman
Crises are uncertain and disorderly situations, which temporarily destabilize power relations and impede centralized control over operational crisis responders (e.g., firefighters, police officers, paramedics). Consequently, responders wield considerable autonomy and have room to act on their own initiative. They make crucial decisions in frontline crisis operations based on their situational understanding and professional expertise. As such, they are similar to other “frontline workers” (or street-level bureaucrats) in government service. Their important work has attracted increasing attention in crisis management literature, in which three tensions have emerged.
The first tension revolves around the nature and extent of frontline discretion. In some studies, these frontline responders are presented as implementers who are considerably constrained by extensive rules, planned routines, and detailed protocols. Other studies, instead, emphasize the independent and proactive behaviors of frontline workers who use their discretionary space to shape crisis response efforts. The second tension centers on the reasons for discretionary actions. Typically, crisis scholars analyze social and rule-based pressures on frontline workers to explain their discretionary actions as they implement public policy. Critics, instead, build on responders’ own stories to grasp their meaning-making attempts and use this as a basis for understanding why and how responders enact their discretionary practices. The final tension concerns the advantages and disadvantages of frontline worker discretion. There is a widespread belief that frontline discretion in crisis response enables much-needed improvisation, creativity, and flexibility, but increased discretion may also raise legitimacy questions and potentially burden frontline workers with complex ethical dilemmas.
To move the understanding of frontline workers in crisis management forward, further research is required in several areas. Empirically, frontline workers are increasingly working in transboundary crisis networks, so that more research is necessary to understand how such crisis networks affect frontline discretion. Theoretically, literature on frontline work in crisis management has remained by and large isolated from other micro-level theories on crisis management, even though there are opportunities for fruitful cross-fertilization with adjacent literatures.
Article
Because social complexity is rarely defined beforehand, social science discussions often default to natural language concepts and synonyms. Assert a large sociotechnical system is complex or “increasingly complex,” and notions of many unknowns, out-of-sight causal processes, and a system difficult to comprehend fully are triggered. These terms, however, also suggest the potential for, if not actuality of, catastrophes and their unmanageability in the sociotechnical systems. It is not uncommon to find increasing social complexity credited for the generation or exacerbation of major crises, such as nuclear reactor accidents and global climate change, and the need to manage them better, albeit the crises are said to be far more difficult to manage because of the complexity.
The costs of leaving discussions of “complexity, crisis, and management” to natural language are compared here to the considerable benefits that accrue to analysis from one of the few definitions of social complexity developed and used over the last 40 years, that of political scientist Todd R. La Porte. Understanding that a large sociotechnical system is more or less complex depending on the number of its components, the different functions each component has, and the interdependencies among functions and components underscores key issues that are often missed within the theory and practice of large sociotechnical systems, including society’s critical infrastructures. Over-complexifying the problems and issues of already complex systems, in particular, is just as questionable as oversimplifying that complexity for policy and management purposes.
Article
David Houghton
Despite the frequency with which the term is used in the English language, there is relatively little agreement as to what constitutes a “crisis” in the study of foreign policy and international relations. If there is no broad agreement on this, however, there is at least more consensus on what usually happens during one. Crises typically involve the centralization of power, are associated with a “narrowing” of options and the increased use of analytical shortcuts, and typically feature increased vertical communications and argumentation among advisers as well as increased pressure to attain comprehensive rationality. There is some doubt as to whether the effort to attain rationality will be successful in practice, of course, given the many cognitive psychological limitations that make it difficult for human beings to reach fully reasoned decisions. Crises may—somewhat ironically, perhaps—be good for leaders, because in the short-term they offer the chance to increase power capabilities. While it is difficult to predict crises in advance—indeed, one of the central features of crises is their very unpredictability—various techniques may help the decision making process once a foreign policy crisis has begun.
Article
Information and communication technologies (ICTs) cover a wide range of telecommunication devices and applications, which facilitate the flow of information. Within crisis and disaster management, these devices and applications may be used explicitly for hazards or crisis detection, information management, communication, situational awareness, search and rescue efforts, and decision support systems. Everything from cell phones and social media to unmanned aerial vehicles and weather stations are used to collect, disseminate, and monitor various types of information and data to provide a common operating picture. ICTs are continually evolving, with new features developed and deployed at a rapid pace. This development has had a unique impact on crisis and disaster management, allowing for real-time communication and situational awareness, as well as novel approaches to simulations and training.
With the near-ubiquitous use of some devices, information is also no longer held solely by government or private sector officials; ordinary citizens are also able to contribute to and disseminate information during and after crises. For some segments of the population, this ability to meaningfully contribute is not only empowering but necessary to highlight unmet needs. Throughout the evolution of ICTs, new research and practical concerns have highlighted persistent unmet needs of more vulnerable populations due to growing interdependence and integration across jurisdictional boundaries worldwide. The continued expansion of ICTs will most likely have a profound impact on this field in the future.
Article
Johan Eriksson
What is “threat framing”? It concerns how something or someone is perceived, labeled, and communicated as a threat to something or someone. The designation “threat,” notably, belongs to the wider family of negative concerns such as danger, risk, or hazard. Research on threat framing is not anchored in a single or specific field but rather is scattered across three separate and largely disconnected bodies of literature: framing theory, security studies, and crisis studies. It is noteworthy that whereas these literatures have contributed observations on how and under what consequences something is framed as a threat, none of them have sufficiently problematized the concept of threat. Crisis analysis considers the existence or perception of threat essential for a crisis to emerge, along with a perception of urgency and uncertainty, yet crisis studies focus on the meaning of “crisis” without problematizing the concept of threat. Likewise, security studies have spent a lot of ink defining “security,” typically understood as the “absence of threat,” but leave the notion of “threat” undefined. Further, framing theory is concerned with “problem definition” as a main or first function of framing but generally pays little or no attention to the meaning of “threat.” Moreover, cutting across these bodies of literature is the distinction between constructivist and rationalist approaches, both of which have contributed to the understanding of threat framing. Constructivist analyses have emphasized how threat framing can be embedded in a process of socialization and acculturation, making some frames appear normal and others highly contested. Rationalist approaches, on the other hand, have shown how threat framing can be a conscious strategic choice, intended to accomplish certain political effects such as the legitimization of extraordinary means, allocation of resources, or putting issues high on the political agenda. Although there are only a handful of studies explicitly combining insights across these fields, they have made some noteworthy observations. These studies have shown for example how different types of framing may fuel amity or enmity, cooperation, or conflict. These studies have also found that antagonistic threat frames are more likely to result in a securitizing or militarizing logic than do structural threat frames. Institutionalized threat frames are more likely to gain and maintain saliency, particularly if they are associated with policy monopolies. In the post-truth era, however, the link between evidence and saliency of frames is weakened, leaving room for a much more unpredictable politics of framing.
Article
John Connolly and Dominic Elliott
In a globalized world, national-level policymakers make decisions, often during times of crisis and uncertainty, which have implications for neighboring territories. Britain is an example of a nation state that has had to accommodate such a multi-level context in the management of crises. What is clear is that the processes of crisis management rely heavily on the effectiveness and strength of policy relationships at multiple levels of governance. Managing and coordinating crises in these contexts represents a challenge for national crisis managers as these complex governance landscapes produce uncertainties and can reveal ambiguities when it comes to identifying “who” is the dominant crisis manager. For example, the challenges of global health threats, such as the COVID-19 pandemic, highlight how modern governance arrangements breed vulnerabilities for states due to the interconnection of infrastructures and systems. The lack of clarity with regards to who is accountable for the performance of crisis management approaches within complex government environments open up windows of opportunity for blame and ideological games to take effect. Crisis management research highlights that the effectiveness of transnational crisis management depends on policy relationships within and between networks, including the extent to which national technocratic actors feature in the political decisions that affect crisis governance arrangements. Policy relationships themselves are also shaped by the contexts and dynamics of regional and territorial governance, Europeanization processes, and the internationalization of crisis management—all of which produce their own political tensions for the workings and autonomy of national crisis managers. Understanding such complexities is key for researching British crisis management processes.
Article
Ryan Scott and Branda Nowell
Managing complexity requires appropriate governance structures and effective coordination, communication, and action within the incident response network. Governance structures serve as a framework to understand the interrelated relationships that exist during a crisis. Governance structures can be classified as either hierarchical and managed, autonomous and networked, or a hybrid of hierarchies and networks, and represent a continuum of crisis response systems. As such, effective crisis management is first a function of a leader’s ability to leverage hierarchical, hybrid, and network forms of crisis management governance to manage complex disasters. Second, it hinges on the proficiency of the disaster response network in managing distributed information, coordinating operations, and collaborating among jurisdictions. Combining these two points results in high-performing disaster response networks that operate fluidly between governing structures and across jurisdictions, thus increasing our national capacity to manage complex disasters.
Article
Lan Xue and Kaibin Zhong
The severe acute respiratory syndrome (SARS) crisis was the first epidemic caused by a novel virus in the 21st century, killing nearly 774 globally and 349 in China. Started in late 2002, it escalated from a localized outbreak into a national and ultimately an international crisis within just a few months, before the outbreak was finally brought under control in June 2003. The governmental actors were caught off guard before a timely and comprehensive response was put in place in mid-April 2003.
As pandemics are becoming both more frequent and more devastating, it is important that efforts be made to intervene early in an outbreak to prevent a potential national and even global threat. The provincial and national governments did not take prompt and comprehensive actions, even after the disease began spreading quickly and taking lives. The Chinese government dramatically revamped their approach to SARS and took very decisive action to respond to the spread of the SARS virus in April 2003; this occurred only when decision makers had been informed of this crisis situation and put on notice to put crisis management on their radar screen and make it a “top priority.” Therefore, it’s necessary to understand what factors influenced the initial delayed response by local and national Chinese governments, from the perspective of information management and governmental political agenda.
Article
Arya Honarmand and Mark Rhinard
In Europe, the management of severe, cross-border crises is shared increasingly among actors and institutions at local, national, and supranational governance levels. The supranational political system of the European Union (EU) allows for substantial delegation of collective powers for public policymaking—and that delegation extends to crisis-management-related policies. Those policies and the crisis management “capacities” they lead to, however, are diverse and fragmented. They span the EU’s institutions, cover multiple sectors, and reflect different degrees of EU legal competence. The European Commission and its agencies house and manage most crisis-related policies, while the Council of Ministers of the European Union has its own capacities and provides a degree of political direction. EU agencies, and the European External Action Service (since 2010), contain yet more crisis-management-related capacities. These developments have grown mainly through crisis-driven expansion, albeit in an incremental and dispersed way, followed by consolidation. Scholars from the fields of international relations, public administration, and security studies have been slow to identify these developments. New research is needed on the subtle dynamics driving policy growth, the effectiveness and efficiency of these arrangements, and the comparative dimension with other regional crisis management systems in the world.
Article
Kyle Beardsley, Patrick James, Jonathan Wilkenfeld, and Michael Brecher
Over the course of more than four decades the International Crisis Behavior (ICB) Project, a major and ongoing data-gathering enterprise in the social sciences, has compiled data that continues to be accessed heavily in scholarship on conflict processes. ICB holdings consist of full-length qualitative case studies, along with an expanding range of quantitative data sets. Founded in 1975, the ICB Project is among the most visible and influential within the discipline of International Relations (IR). A wide range of studies based either primarily or in part on the ICB’s concepts and data have accumulated and cover subjects that include the causes, processes, and consequences of crises. The breadth of ICB’s contribution has expanded over time to go beyond a purely state-centric approach to include crisis-related activities of transnational actors across a range of categories. ICB also offers depth through, for example, potential resolution of contemporary debates about mediation in crises on the basis of nuanced findings about long- versus short-term impact with regard to conflict resolution.
Article
Arjen Boin, Christer Brown, and James A. Richardson
The response to Hurricane Katrina in 2005 has been widely described as a disaster in itself. Politicians, media, academics, survivors, and the public at large have slammed the federal, state, and local response to this mega disaster. According to the critics, the response was late, ineffective, politically charged, and even influenced by racist motives. But is this criticism true? Was the response really that poor? This article offers a framework for the analysis and assessment of a large-scale response to a mega disaster, which is then applied to the Katrina response (with an emphasis on New Orleans). The article identifies some failings (where the response could and should have been better) but also points to successes that somehow got lost in the politicized aftermath of this disaster. The article demonstrates the importance of a proper framework based on insights from crisis management studies.
Article
Bertjan Verbeek
The Suez Crisis of 1956 is a perfect case for crisis research in the domain of international relations: the events leading to an Israeli attack on Egypt and an Anglo-French military invasion in the Suez Canal area seriously endangered regional and global peace and security. It also had major long-lasting consequences, notably the end of British influence in the Middle East, the expansion of the Cold War into that region, severe damage to the Western alliance, and, related to that, the acceleration of European integration as well as the development of the French nuclear bomb. An analysis of the Suez Crisis allows for a useful comparison of objectivistic and subjectivistic conceptualizations of the notion of crisis. This bears out that different actors attached, and still attach, different meanings to the events of 1956. Consequently, they look back on, and evaluate, the crisis in different terms. Also, Suez invites a confrontation of rationalist and constructivist approaches to the crisis phenomenon in the international relations literature. Furthermore, it invites an assessment of different approaches to foreign policy crisis decision-making, as they are employed in the comparative foreign policy analysis literature. In addition, the crisis serves to dissect important methodological issues regarding crisis research, particularly regarding causality and the issue of the decision unit. Finally, Suez offers insights into the specific legal and normative constraints faced by democracies seeking to go to war.
Article
Gregory M. Vecchi
Law enforcement negotiation is one of the only times when a law enforcement officer interacts with an offender during the commission of a crime and, as such, can influence the outcome of the situation in favor of law enforcement. All other interactions between offenders take place after the commission of the crime or during undercover operations when the law enforcement officer is hiding his or her identity. Law enforcement crisis negotiation (LECN) provides techniques, tactics, and procedures for seamlessly dealing with difficult, dangerous, and disordered persons to obtain voluntary compliance through the application of verbal influence-based skill sets. LECN is a method by which to deal with perceived threats to a subject’s emotional, psychological, or physical well-being during intense conflict or crisis situations. Understanding critical incidents and the mindset of a subject is critical to determining the proper communication strategies and tactics. At the heart of the process is understanding and assessing instrumental and expressive behavior in order to apply tactical negotiation or crisis intervention. A key skill set to being effective in negotiating with difficult, dangerous, and disordered persons is to build credibility through the application of the Behavioral Influence Stairway Model (BISM) in the effective application of active listening skills, empathy, rapport-trust, and influence to persuade behavioral change on the part of the subject.
Article
The 2008 Global Financial Crisis (GFC) and subsequent European Debt Crisis had wide-sweeping consequences for global economic and political stability. Yet while these twin crises have prompted soul searching within the economics profession, international political economy (IPE) has been relatively ineffective in accounting for variation in crisis exposure across the developed world. The GFC and European Debt Crisis present the opportunity to link IPE and comparative political economy (CPE) together in the study of international economic and financial turmoil. While the GFC was prompted by the inter-connectedness of global financial markets, its instigators were largely domestic in nature and were reflective of negative externalities that stemmed from unsustainable national policies, especially those related to financial regulation and household debt accumulation. Many in IPE take an “outward looking in” approach to the examination of international economic developments and domestic politics; analysis rests on how the former impacts the latter. The GFC and European Debt Crisis, however, demonstrate the importance of a (CPE-based) “inward looking out” approach, analyzing how unique policy and political features (and failures) of individual nation states can unleash economic and financial instability at the global level amidst deepened economic and financial integration. IPE not only needs to grant greater attention to variation in domestic politics and policies in a time of closely integrated financial markets, but also should acknowledge the impact of a wider array of actors beyond banks and financial institutions (specifically more domestically rooted actors like households) on cross-national variation in the consumption of foreign credit.
Article
Alastair Stark
Institutional amnesia can be defined in simple terms as an organization’s inability to recall and use historical knowledge for present-day purposes. However, the concept requires to be defined more expansively so that its causes and effects can be fully understood in relation to crises and crisis management. This means conceptualizing institutional amnesia in broader terms as something that influences individual crisis managers, the formal institutional aspects of crisis management agencies, the cultural dimensions of those agencies, and the wider systemic location within which both actors and agencies reside. The analysis of the effects of amnesia in each of these areas reveals the profound effects that it can have on various aspects of crisis management.
Institutional amnesia can affect the performance of crisis management policies and the politics of crises more generally. In particular, memory loss can be seen to influence crisis decision-making that relies upon historical analogy, crisis learning which demands that learned lessons are formally institutionalized across time, and meaning-making efforts, which draw upon recollections of the past to justify political projects in the present. The effects that institutional amnesia has on these three important areas illuminate its relevance to crisis analysis. Yet amnesia, and to some extent memory, continue to be concepts that are neglected, or referred to tangentially, by mainstream crisis scholars.
Article
Zachary R. Lewis, Kathryn L. Schwaeble, and Thomas A. Birkland
The September 11 terrorist attacks on the United States were a focusing event that greatly increased attention to particularly large acts of terrorism as a threat to the United States and to particular interests. One of these interests is the aviation industry. The September 11 attacks exploited features of the aviation industry that made it prone to attack and that made an attack on this industry particularly vivid and attention-grabbing.
The September 11 attacks led to policy changes in the United States and around the world with respect to aviation security, but those changes were not made in a vacuum. The changes that followed the September 11 attacks were made possible by efforts to learn from the range of aviation security incidents and challenges that have faced commercial aviation throughout its history. While the September 11 attacks were shocking and seemed novel, prior experience with aviation security crises provided those working in the aviation security policy realm with potential responses. The responses were drawn from a set of politically feasible responses that addressed the lapses in security demonstrated by terrorist attacks. The history of policy changes related to terrorism in aviation parallel the changes to policies that were made across the board in response to the elevation of terrorism on the agenda.
Article
Evgeniia Iakhnis, Stefanie Neumeier, Anne Van Wijk, and Patrick James
Quantitative methodology in crisis studies is a topic of substantial scope. The principal rallying point for such research is the long-standing International Crisis Behavior (ICB) Project, which from 1975 onward has produced a comprehensive and heavily accessed data set for the study of conflict processes. A prehistory of crisis studies based on statistical methods, which identified connections between and among various conflict-related events, pointed increasingly toward the need for a program of research on escalation. The potential of quantitative methodology to contribute seriously to crisis studies has been realized along multiple dimensions by the ICB Project in particular. For example, quantitative methods have been applied productively to study the effects of both global and regional organizations, along with individual states, upon the process of crisis escalation. Current research in crisis studies is based on the premise that research designs so far have covered only one of multiple relevant stages regarding the process of escalation. This is where the concept of a “near crisis” becomes relevant: a near crisis entails perception of threat and finite time, but not an increased likelihood of military hostilities. Data analysis pertaining to multiple stages of escalation is at an early stage of development, but initial results are intriguing. A further critique of quantitative research begins with the observation that it is mostly state-centered and reductionist in nature. A key question emerges: How can the concept of crisis and associated data collection be revised to include a humanistic element that would entail new and potentially more enlightening configurations of independent and dependent variables?
Article
Peter Viggo Jakobsen
In war-threatening crises, the contestants face a crucial dilemma: Should they yield to the opponent’s demands to avoid war or risk war to protect their interests? Coercive diplomacy is a holistic “stick-and-carrot” crisis management strategy devised to tackle this dilemma and enable policymakers to resolve crises by means of mutually acceptable compromises short of war. It is in focus here because it integrates the three principal strands of crisis management theory into a single strategy.
The first component is coercive. It involves threats to do harm (political, economic, or military) and action that would hurt the adversary in order to influence it to stop/undo its hostile activities. Hurting action may involve political, economic, and military measures, but actual use of force must be limited and serve signaling and influencing purposes only. Its purpose is to bring the opponent to the negotiating table, not to defeat it or render it incapable of continued resistance. The second component is conciliatory and accommodating. It involves the use of positive incentives for compliance with the coercer’s demands. Their purpose is to reduce the cost of compliance and thereby increase the prospects for finding a mutually acceptable solution to the crisis short of war. The third component is the use of assurances to convince the adversary that the coercer will keep three promises: (a) that it will stop hurting the adversary if it complies with the coercer’s demands, (b) that the promised compensation for compliance will be forthcoming, and finally, (c) that compliance will not result in new demands in the future.
This combination of coercion and accommodation situates coercive diplomacy in the middle of the crisis management continuum, which has winning at the one end and war avoidance at the other. It also sets coercive diplomacy apart from strategies relying solely on coercion, such as compellence and deterrence, or solely on accommodation and positive inducements, such as appeasement.
Coercive diplomacy is a hard-to-use, high-risk strategy with a low success rate—especially with respect to solving crises without any use of force. Success hinges on a favorable context, skillful diplomacy, and psychological factors beyond the coercer’s control. The many factors affecting its successful use and the holistic nature of the strategy involving coercion, positive inducements, and assurances have produced a rich but also fragmented and dichotomous literature, which has been marred by a number of theoretical, methodological, and definitional disputes. Since 2010, a new generation of scholars has taken promising steps to overcome some of these problems using sophisticated mixed-methods research designs. Significant progress can be made if scholars begin to use such designs to better understand how the interaction of coercion, positive inducements, and assurances affects the scope for resolving crises short of war.
