Iris Kranefeld, Gerhard Blickle, and James Meurs
Organizations are political environments, and, thus, individuals engage in political behavior in the workplace. As research on organizational politics grew, it became clear that some individuals are more successful at managing this landscape than others. This construct, termed political skill, was designed to capture the social savvy and competencies an individual needs to effectively achieve organizational and/or personal goals. Political skill comprises four key facets: first, social astuteness refers to the ability to understand others and social situations at work. Second, interpersonal influence comprises the capacity to persuasively communicate with others at work. Third, networking ability captures building, fostering, and using interpersonal relationships and connections to achieve work-related goals. Fourth, apparent sincerity entails conveying authenticity while influencing others at work. The composite construct and its facets are measured with the political skill inventory, which has been extensively validated across many countries and cultures.
Political skill positively associates with workplace and career outcomes such as job performance, job satisfaction, career advancement, stress management, leadership effectiveness, and team performance. It also serves as moderating variable, bolstering (or buffering) effects of individual or job characteristics on those same outcomes. Even though more research is needed that specifies mediating processes and moderating conditions, political skill is already a useful tool for personnel selection. However, a comprehensive training program has yet to be developed. Moreover, political skill can play a critical role in new forms of interaction via social media.
Employment generally entails a deal or a contract describing the exchange of work tasks, remuneration, and other obligations and entitlements. In addition to the formal agreement between the parties, the employment relationship also implicitly consists of perceptions and beliefs about what the deal really involves. This part of the relationship has been labeled the psychological contract (PC) and has been the focus of research for more than 50 years. Underlying principles for the employment relationship have been theories about social exchange and reciprocity. In line with these theories, the two parties aim to reciprocate what has been offered by the other party and achieve a balanced exchange. Clearly, the psychological contract is a useful theory for understanding the employment relationship, and how agreement or disagreement, very often based on unwritten and even unspoken perceptions, affect attitudes and behavior at work. Research confirming this notion has been abundant throughout the last decades. One conclusion, however, is that this research has been narrow, focusing heavily on employees’ perceptions of breach or violation of promises from employers. Results have shown negative effects on both attitudes and behavior toward the organization. Over the last decades, there has been an increasing interest in the interaction and processes involved in developing and maintaining psychological contracts and repairing them after perceptions of breach. There has been a debate about the definition of psychological contracts, and recent research shows a growing interest in the dynamics and interactions between employees and employers and the effect on that relationship. Still, there are many unanswered questions for research concerning the exchange, balance, and processes involved in maintaining and changing the employee-employer relationship. The changing labor market, as well as new forms of employment relationships developing as part of the gig economy (where workers get paid for the "gigs" they do, such as e.g., food delivery), also needs further investigation within this theoretical framework. Focus on the exchange and interaction between employees and employers has the potential to add new insight to previous organizational research, perhaps also expanding ideas about the very nature of that relationship. A definite advantage of the theory and concept of psychological contracts is their close connection to and applicability for management.
Birgit Schyns, Susanne Braun, and Barbara Wisse
Dark Triad personality traits in the workplace comprise the traits narcissism, Machiavellianism, and psychopathy. The Dark Triad, and its relationships with individual and organizational variables, has received increasing attention in organizational behavior research. These three traits share a lack of concern for others but also have idiosyncratic attributes. Narcissism is characterized by a sense of entitlement and self-absorption. Machiavellianism comprises a focus on instrumentality and willingness to engage in manipulation. Psychopathy, possibly the darkest of the three traits, renders individuals callous, impulsive, and displaying antisocial behavior. While Dark Triad traits may be adaptive in some regards (e.g., narcissism facilitates leadership emergence), the majority of empirical findings point to the damage that individuals high in those traits can do to other organizational members and effective organizational functioning.
George P. Huber and Jean M. Bartunek
A “change” is a difference in an entity’s state, condition, or property that occurs across an interval of time and can take place in multiple ways. The scope and variety of organization changes make evident that organization change is a familiar and crucial feature of society’s ecosystem. In this chapter we explore multiple types of changes that occur in and among organizations.
To appreciate organizational change, it is necessary to understand organizations per se. Thus, we begin by summarizing pertinent literature that defines central characteristics of organizations. Following conventional usage, the term “organization” refers to a purposeful hierarchical human system whose members contribute their efforts or other resources to the system in order to acquire valued resources, such as their livelihood. Organizations are created for multiple types of purposes. Our emphasis is primarily on business organizations, which are created for the purpose of generating wealth for their creators and owners.
After discussing organizations, we then turn to our main focus, organizational change. This refers, not only to changes at the organization level of analysis but also at other levels of analysis, ranging from individuals such as the organization’s chief executive officer to populations of organizations. We present topics that address contemporary understandings of organizational change.
That is, we discuss sources of change in external organizational environments and organizational responses to such change. We then discuss varieties of organizational change, including population level changes, and changes within individual organizations, including changes initiated by middle managers, organizational learning and unlearning and top management change. Next we move to planned organizational change. This includes changes in culture as well as forms of organization development and forms of whole systems changes, as well as multiple dimensions, of these types of changes.
Finally, we describe emerging topics in organizational change, including temporal dimensions, radical and continuous change, dialectical and paradoxical change, emergence, and decline, death and rebirth. Taken together, these topics suggest what organizational change research has explored up to the present. The topics also suggest agendas for new exploration.
Vicente González-Romá and Ana Hernández
Human behavior takes place in different contexts (e.g., organizations, schools, families, sports teams, and communities) whose properties (e.g., climate, culture, cohesion, leadership, communication networks, and structure) influence human behavior. To estimate this influence, researchers need appropriate methods that avoid the problems associated with the application of standard Ordinary Least Square (OLS) regression.
Multilevel modeling methods offer researchers a way to estimate the aforementioned influence. These methods take into account that the variables involved reside at different levels. For instance, in the relationship between work unit climate and employee job satisfaction, the former variable resides at the work unit level (level 2) whereas the latter resides at the individual one (level 1). Moreover, multilevel modeling methods also take into account that the data analyzed to estimate this type of relationships have a nested structure in which individuals (e.g., employees) are nested into collectives (e.g., work units). Finally, these methods decompose variance into between-group and within-group components and allow researchers to model variability at the between and within levels.
Specifically, multilevel modeling methods allow researchers to test hypotheses that involve, among others: 1. A relationship between a higher-level predictor (e.g., work unit climate) and a lower-level outcome (e.g., employee job satisfaction); a so-called “direct cross-level effect”, and 2. An influence of a higher-level moderator (e.g., work unit climate) on an individual level relationship (e.g., the relationship between employee job stress and job satisfaction); a so-called “cross-level interaction”. Multilevel modeling methods can also be used to test more complex models involving mediation (e.g., 2-2-1, 2-1-1, or 1-1-1 models, depending on whether the antecedent and the mediator are level 1 or level 2 variables) and moderated mediation. We show how to test these models by presenting examples with real data and the corresponding SPSS syntax that readers can use to practice.
Ante Glavas and Mislav Radic
Corporate social responsibility (CSR) is an important topic for both academics and practitioners because it potentially influences all aspects of an organization—from relationships with stakeholders to strategy to daily routines and practices. Thus, scholars have explored CSR for close to one hundred years. Prior research has been primarily conducted at the organizational and institutional levels, but has largely overlooked the individual-level of analysis, which is a major gap considering that CSR is enacted by and influences people. Recently, this gap has been addressed by an increased focus on the individual level of analysis—also known as “micro-CSR.” However, CSR is a multilevel construct, so even when focusing on the individual level, all levels need to be taken into consideration at the same time. Moreover, CSR is cross-disciplinary. Prior research has often focused on disciplines such as strategy, but fields such as psychology have much to offer—especially because CSR is conducted through and affects individuals. Moreover, due to the historical focus of CSR on the organizational level of analysis, most studies have aggregated CSR to the firm level. These studies have shown mixed results of the effects of CSR. One reason is that when CSR is aggregated, the variance at the individual level of analysis is lost. Employees might react both positively and negatively to CSR. For example, CSR is often extra-role (e.g., volunteering, being part of committees) and can have a negative effect of role strain and stress. For other employees, they might find tension with the way that CSR is carried out. Future research could dive more deeply into the psychology of CSR and how, when, and why employees might react to CSR differently.
Regine Bendl, Astrid Hainzl, and Heike Mensi-Klarbach
Diversity in the workplace, with a central focus on gender, sexual orientation, age, ethnicity, (dis)ability, and religious belief, has become a major issue in organizations worldwide since the 1990s. How these different diversity dimensions are defined and constructed, as well as by whom and in what context, determines organizational practices. In turn, this determines the transformation of organizations from exclusive to inclusive ones.
The workplace is one context of social interaction, in which dimensions of diversity become highly relevant and visible. Depending on the organization’s perspective toward diversity in a managerial context, individual differences between employees can create value and foster innovation and creativity, or can lead to conflict. How diversity is constructed and reproduced within diversity management and inclusion determines how employees feel accepted and included and, thus, how they are able to realize their potential and to contribute to the organization’s vision and aims. However, legitimizing initiatives that foster diversity in the workplace only with potential profits it might generate – called the business case for diversity – and forgetting its roots in the moral case, has shortcomings and potential drawbacks on the aims of diversity management and inclusion.
Research on diversity in the workplace can be found in different forms. Generally, there are two main groups. Mainstream diversity literature works within the positivist research tradition and focuses mostly on the performance aspects of diverse workforces by conducting quantitative empirical studies. Critical diversity literature aims at promoting social justice by deeply understanding, criticizing and developing possible solutions. Both research streams have contributed to comprehend diversity in the workplace, realize its potentials and support marginalized groups.
Psychological research on safety at work aims at understanding people’s attitudes and behaviors in relation to hazards for their own and others’ health and well-being. Important safety-related behaviors are safety compliance and safety participation, which address rule-following and proactive safety improvements. These behaviors are influenced by individual cognitive and motivational processes as well as team processes, such as coordination and communication. Relevant antecedents of these processes are characteristics of the job (e.g., job demands), the individual (e.g., risk propensity), the team (e.g., leadership), and the organization (e.g., organizational culture). How individuals and teams are supported in adequately handling hazards also depends on the safety management systems set up in their organizations. Important components of such management systems are, for instance, safety training and incident reporting and investigation. Interventions aimed at improving safety always have to consider cultural factors in the organization, which impact attitudes toward risk and uncertainty.
Tiffany Bisbey and Eduardo Salas
Teams are complex, dynamic systems made up of interdependent members working toward a shared goal; but teamwork is more than working together as a group. Teamwork is a multifaceted phenomenon that allows a group of individuals to function effectively as a unit by using a set of interrelated knowledge, skills, and attitudes. Effective teamwork is marked by cooperation, communication, coordination, conflict management, coaching, and shared cognition among team members. The most effective teamwork leads to team performance gains that are greater than the sum of each individual member’s effort. These performance outcomes re-inform the teamwork process, thus creating a recursive feedback loop that drives team development and guides future performance. Along with performance outcomes, individual- and team-level changes incite learning and allow teams to adapt to the dynamic systems in which they exist. With each development cycle over time, teams learn how to maneuver their environment and allocate their resources to reach performance goals with more efficiency. There are many external factors that can influence this process, including organizational characteristics, situational demands, and team training interventions; as well as internal factors that emerge and evolve over the life of the team, such as shared mental models and psychological safety. Although teamwork is a complex phenomenon with many moving parts, a strong body of research guides practitioners in leveraging its influence on organizational effectiveness.
Michael P. Leiter
Engagement has continued to develop as a positive construct in organizational psychology. Initially defined as employees’ identification with their work, work engagement became understood as a configuration of vigor, dedication, and absorption that motivates exceptional work performance. Although generally viewed as a positive construct, engagement may have a dark side in giving work excessive importance in employees’ lives. There has been some debate regarding the specific qualities that define engagement and the extent to which engagement is an enduring trait in contrast to a varying response to situational constraints and opportunities. The concerns are reflected in the measures of engagement, the most widely used is the Utrecht Work Engagement Scale (UWES). The Job Demands/Resources Model has structured much of the research work on engagement in recent years, leading to initiatives to enhance engagement by improving the quality and variety of resources available to employees at work. Within this domain, job crafting appears to provide a means through which individuals or groups may broaden their opportunities to participate in engaging activities while reducing the range of drudgery inherent in their work.