Diversity in the workplace, with a central focus on gender, sexual orientation, age, ethnicity, (dis)ability, and religious belief, has become a major issue in organizations worldwide since the 1990s. How these different diversity dimensions are defined and constructed, as well as by whom and in what context, determines organizational practices. In turn, this determines the transformation of organizations from exclusive to inclusive ones. The workplace is one context of social interaction, in which dimensions of diversity become highly relevant and visible. Depending on the organization’s perspective toward diversity in a managerial context, individual differences between employees can create value and foster innovation and creativity, or can lead to conflict. How diversity is constructed and reproduced within diversity management and inclusion determines how employees feel accepted and included and, thus, how they are able to realize their potential and to contribute to the organization’s vision and aims. However, legitimizing initiatives that foster diversity in the workplace only with potential profits it might generate – called the business case for diversity – and forgetting its roots in the moral case, has shortcomings and potential drawbacks on the aims of diversity management and inclusion. Research on diversity in the workplace can be found in different forms. Generally, there are two main groups. Mainstream diversity literature works within the positivist research tradition and focuses mostly on the performance aspects of diverse workforces by conducting quantitative empirical studies. Critical diversity literature aims at promoting social justice by deeply understanding, criticizing and developing possible solutions. Both research streams have contributed to comprehend diversity in the workplace, realize its potentials and support marginalized groups.
Regine Bendl, Astrid Hainzl, and Heike Mensi-Klarbach
Lizbeth Benson and Nilam Ram
In ecological sciences, biodiversity is the dispersion of organisms across species and is used to describe the complexity of systems where species interact with each other and the environment. Some argue that biodiversity is important to cultivate and maintain because higher levels are indicative of health and resilience of the ecosystem. Because each species performs functional roles, more diverse ecosystems have greater capability to respond, maintain function, resist damage, and recover quickly from perturbations or disruptions. In the behavioral sciences, diversity-type constructs and metrics are being defined and operationalized across a variety of functional domains (socioemotional, self, cognitive, activities and environment, stress, and biological). Emodiversity, for instance, is the dispersion of an individual’s emotion experiences across emotion types (e.g., happy, anger, sad). Although not always explicitly labeled as such, many core propositions in lifespan developmental theory—such as differentiation, dedifferentiation, and integration—imply intraindividual change in diversity and/or interindividual differences in diversity. For example, socioemotional theories of aging suggest that as individuals get older, they increasingly self-select into more positive valence and low arousal emotion inducing experiences, which might suggest that diversity in positive and low arousal emotion experiences increases with age. When conceptualizing and studying diversity, important considerations include that diversity (a) provides a holistic representation of human systems, (b) differs in direction, interpretation, and linkages to other constructs such as health (c) exists at multiple scales, (d) is context-specific, and (e) is flexible to many study designs and data types. Additionally, there are also a variety of methodological considerations in study of diversity-type constructs including nuances pertaining theory-driven or data-driven approaches to choosing a metric. The relevance of diversity to a broad range of phenomena and the utility of biodiversity metrics for quantifying dispersion across categories in multivariate and/or repeated measures data suggests further use of biodiversity conceptualizations and methods in studies of lifespan development.
David M. Cadiz, Amy C. Pytlovany, and Donald M. Truxillo
The population is aging in most industrialized nations around the world, and this trend is anticipated to continue well into the future. This demographic shift impacts the workforce in that the average age of workers is increasing, and the workplace is becoming more age diverse, meaning different generations of employees are working side by side now more than ever before. Increasing age diversity can be problematic if misguided age-related attitudes, biases, and behaviors lead to ageism—the stigmatization of, and discrimination against, people based on age. Evidence of the impact of ageism in the workplace is being observed in increasing age-related discrimination claims as well as increased time for older people to find employment. Workplace ageism manifests from cognitive, affective, and behavioral components. Age stereotypes are associated with the cognitive component, age-related prejudice is related to the affective component, and age discrimination is aligned with the behavioral component. There is an abundance of research identifying age-related stereotypes and it is thought that these stereotypes influence how workplace decisions are made. Age-related prejudice research indicates that older workers are generally viewed more negatively than younger workers which can result in lower performance appraisals or older workers’ receiving harsher consequences for lower performance. Finally, age-discrimination research has identified that older workers struggle to find employment, to receive training and development opportunities, and to advance their careers. Although the majority of research on workplace ageism has focused on older individuals, younger workers also face challenges related to their age and this is a line of research that needs further exploration. Nevertheless, the accumulating evidence supports claims that workplace ageism has wide-ranging effects on individuals, groups/teams, organizations, and society.
John F. Dovidio, Fabian M. H. Schellhaas, and Adam R. Pearson
Prejudice is an attitude toward a social group and its members that can be expressed as either a negative or positive (e.g., paternalistic) evaluation and creates or maintains hierarchical status relations between groups. The origins of prejudice include individual differences in personality and ideological preferences, socialization experiences relating to exposure to different social norms, and the functional ways that groups relate to one another. Prejudice can be measured directly through self-report measures or indirectly through patterns of behavior or with techniques such as response latency methods. Moreover, implicit prejudice, which is automatically activated, can be distinguished from explicit prejudice, an attitude people know that they hold and may be able to control. Both types of prejudice predict discrimination—the differential treatment of a group or its members—but the strength of these relationships varies as a function of a variety of contextual factors (e.g., social norms). Because of the wide range of forces that shape prejudice and the functional nature of bias, prejudice can be difficult to change. Among the more robust ways to reduce prejudice are strategies that promote frequent, positive contact with members of another group; encourage people to categorize others in ways that emphasize shared group identities; or alter automatic associations underlying implicit bias. The study of prejudice continues to be an important and actively researched topic in social psychology, with contemporary approaches increasingly considering a broader range of micro- (e.g., genetics) and macro-level (e.g., culture) forces that shape the nature of prejudice and its influence on discriminatory behavior.
Angela K.-y. Leung, Brandon Koh, and Sean T. H. Lee
The Complementary Model of Culture and Creativity (CMCC) puts into perspective how a culturally diverse team can become more creative than a monocultural team. The CMCC characterizes three bidimensional psychological processes that explain the effects of culture on creativity: (a) stereotyping versus destabilizing cultural norms, (b) fixating on one cultural mindset versus alternating between cultural frames, and (c) distancing from versus integrating cultures. Extant research suggested that teams with similar goals and values draw performance benefits from their ability to cooperate. However, research has also revealed that working with culturally dissimilar team members could lower tendency toward groupthink and diversify knowledge, skill sets, and social networks, which can facilitate the team’s creativity. Therefore, a question of growing importance to both researchers and practitioners alike is how to harness cultural diversity within creative teams to promote their creative performance while minimizing conflict. We examine this important question with the perspective offered by the CMCC. The processes delineated in the CMCC explain that multicultural teams offer the opportunities to broaden and diversify team members’ cultural experiences by destabilizing cultural stereotypes, switching between cultural frames, and integrating differing cultural perspectives, thereby generating discernible creative gains. It is challenging to effectively manage and maintain workforce diversity, but it is highly rewarding if these challenges are turned into opportunities to build an inclusive and equitable multicultural labor force. The CMCC illuminates the key mechanisms through which multicultural teams can trigger the knowledge creation and diffusion processes to instigate higher creativity among team members coming from diverse cultural backgrounds.
Lale M. Yaldiz, Franco Fraccaroli, and Donald M. Truxillo
The proportion of older people in the industrialized workforce is increasing owing to the aging of the baby-boom generation, improved health in industrialized countries, changing retirement laws, need for additional income by older workers, and entry of fewer younger people into the workforce in some countries. This “graying” trend of the workforce raises a number of issues such as the needs, motivation, job attitudes, and behaviors of older workers; how to manage age diversity issues at work; late career issues; and preparing the worker and the organization for retirement. Specifically, older worker issues as a research topic includes work-relevant changes taking place within individuals as they age (e.g., physical, cognitive, and personality changes); how older workers are affected by their physical and social environments; the sources of age stereotyping and discrimination and how to combat them; and how these factors affect outcomes such as older workers’ well-being, health, attitudes, motivation, performance, and desire to continue working.
Rhiannon N. Turner
Scholars have developed a plethora of approaches to reducing prejudice and discrimination, many of which have been successfully applied in schools, workplaces, and community settings. Research on intergroup contact suggests that contact between members of different groups, particularly when that contact is warm and positive (for example through friendships) reduces negative emotional reactions (e.g., anxiety) and promotes positive emotions (e.g., empathy), results in more positive attitudes toward members of that group. One might expect that, in an increasingly connected world characterized by global mobility and diversity, higher levels of contact would be associated with a significant lessening of prejudice and discrimination. However, critics have pointed out that changes in attitudes at the individual level do not necessarily translate into reduced prejudice and discrimination at a societal level. Moreover, not everyone has the opportunity to engage in meaningful contact with members of other groups, and even when they do, these opportunities are not always capitalized on. One solution to lack of opportunities for contact is to capitalize on “indirect contact.” These are interventions based on the principles of contact, but which do not involve a face-to-face encounter. Extended contact, which refers to knowing in-group members who have out-group friends, and vicarious contact, which involves learning about the positive contact experiences of our fellow group members, for example via the media, online intergroup contact, and imagining intergroup contact, have each been shown to promote more positive intergroup attitudes. Another way to reduce prejudice and discrimination is to change the way people categorize social groups. When people perceive members of their own group and another group to belong to the same overarching group—that is, they hold a common in-group identity—there is evidence of reduced intergroup bias. However, when our group membership is important to us, this may constitute a threat to our identity, and lead to a reactive increase in bias in order to reassert the distinctiveness of our group. One solution to this is to encourage a dual identity, whereby an individual holds both the original group membership and a common in-group identity that encompasses both groups simultaneously. Alternatively, given the many and varied group memberships that individuals hold, social categories become less useful as a way of categorizing people. There is also evidence that taking a multicultural approach, where differences are acknowledged, rather than a color-blind approach, where differences are ignored, is less likely to result in prejudice and discrimination. Finally, there is evidence that teaching people about other groups, and about the biases they hold but perhaps are not aware of, can help to reduce prejudice and discrimination.