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Training from an Organizational Psychology Perspective  

Kurt Kraiger

Training is the systematic processes initiated by the organization that facilitate relatively permanent changes in the knowledge, skills, or affect/attitudes of organizational members. Cumulative meta-analytic evidence indicates that training is effective, producing, on average, moderate effect sizes. Training is most effective when designed so that trainees are active and encouraged to self-regulate during training, and when it is well-structured and requires effort on the part of trainees. Additional characteristics of effective training are: The purpose, objectives, and intended outcomes of training are clearly communicated to trainees; the training content is meaningful, and training assignments, examples, and exercises are relevant to the job; trainees are provided with instructional aids that can help them organize, learn, and recall training content; opportunities for practice in a safe environment are provided; feedback is provided by trainers, observers, peers, or the task itself; and training enables learners to observe and interact with others. In addition, effective training requires a prior needs assessment to ensure the relevance of training content and provides conditions to optimize trainees’ motivation to learn. After training, care should be taken to provide opportunities for trainees to implement trained skills, and organizational and social support should be in place to optimize transfer. Finally, it is important that all training be evaluated to ensure learning outcomes are met and that training results in increased job performance and/or organizational effectiveness.


Personnel Selection  

Jesús F. Salgado

Personnel selection is one of the most critical processes in the study of human work behavior because it determines the efficacy of many other issues of human resource management (e.g., training, productivity, and culture). From this perspective, personnel selection is a process of decision-making, and its main objective is to predict the future performance of potential employees. In order to achieve this objective, personnel selection identifies the individual requirements of job performance and uses a variety of assessment procedures, including cognitive ability tests, personality inventories, interviews, job knowledge tests, situational judgment tests, job experience, work sample tests, assessment centers, biodata, and reference checks. Using the best combination of predictors, currently, scientific personnel selection is capable of predicting and explaining over 60% of job performance variance based on individual differences.