This article addresses the relational dynamics of interorganizational relationships where multiple legally independent organizations work on a joint goal, for example in public–private partnerships, alliances, or joint ventures. It focuses on the dynamics of groups that consist of members representing different organizations and thus different interests, who come together to work on the multiparty task. The relational dynamics are understood from a so-called systems-psychodynamic perspective, which aims to understand the emotional life of social systems in context. The article first will depict the relational challenges of working across organizational boundaries. It then will briefly sketch how social psychology (the domain par excellence for studying intergroup relations and group dynamics) helps fathom the relational challenges and where its insights are incomplete. Then, a systems-psychodynamic perspective is introduced. The article proceeds with describing an action research approach that is sensitive to the emotional underpinnings of interorganizational relationships, by providing two illustrations: one involving a real-life infrastructural project, the other concerning a complex behavioral simulation of interorganizational dynamics. The article ends with some reflections on the use of a systems-psychodynamic perspective in understanding and working with multiparty dynamics.
Christopher Hertzog and Taylor Curley
Metamemory is defined as cognitions about memory and related processes. Related terms in the literature include metacognition, self-evaluation, memory self-efficacy, executive function, self-regulation, cognitive control, and strategic behavior. Metamemory is a multidimensional construct that includes knowledge about how memory works, beliefs about memory (including beliefs about one’s own memory such as memory self-efficacy), monitoring of memory and related processes and products, and metacognitive control, in which adaptive changes in processing approaches and strategies may be contemplated if monitoring of memory processes (encoding, retention, retrieval) indicates that alternative strategies may be required. Older adults generally believe that their memory has declined and that, on average, they have less control over memory and lower memory self-efficacy than young and middle-aged adults. Many but not all aspects of online memory monitoring are well preserved in old age, such as the ability to discriminate between information that has been learned versus not learned. A major exception concerns confidence judgments concerning whether recognition memory decisions are correct; older adults are more prone to high-confidence memory errors, believing they are recognizing something they have not encountered previously. The evidence regarding metacognitive control is more mixed, with some hints that older adults do not use monitoring to adjust control behaviors (e.g., devoting more time and effort to studying items they believe have not yet been well-learned). However, any age deficits in self-regulation based on memory monitoring or adaptive strategy use can probably be addressed through instructions, practice, or training. In general, older adults seem capable of exerting metacognitive control in memory studies, although they may not necessarily do so without explicit support or prompting.
Action regulation theory is a meta-theory on the regulation of goal-directed behavior. The theory explains how workers regulate their behavior through cognitive processes, including goal development and selection, internal and external orientation, planning, monitoring of execution, and feedback processing. Moreover, action regulation theory focuses on the links between these cognitive processes, behavior, the objective environment, and objective outcomes. The action regulation process occurs on multiple levels of action regulation, including the sensorimotor or skill level, the level of flexible action patterns, the intellectual or conscious level, and the meta-cognitive heuristic level. These levels range from unconscious and automatized control of actions to conscious thought, and from muscular action to thought processes. Action regulation at lower levels in this hierarchy is more situation specific and requires less cognitive effort than action regulation at higher levels. Workers further develop action-oriented mental models that include long-term cognitive representations of input conditions, goals, plans, and expected and prescribed results of action, as well as knowledge about the boundary conditions of action and the transformation procedures that turn goals into expected results. The accuracy and level of detail of such action-oriented mental models is closely associated with the efficiency and effectiveness of action regulation. One of three foci can be in the foreground of action regulation: task, social context, or self. A task focus is most strongly associated with high efficiency and effectiveness of action regulation, because it links task-related goals with relevant plans, behavior, and feedback. Action regulation theory has been applied to understand several phenomena in the field of industrial, work, and organizational psychology, including proactive work behavior, work-related learning and error management, entrepreneurship, occupational strain and well-being, reciprocal influences between personality and work, innovation, teamwork, career development, and successful aging at work.
Martijn van Zomeren
The social psychology of collective mobilization and social protest reflects a long-standing interest within this discipline in the larger question of how social change comes about through the exercise of collective agency. Yet, within this very same discipline, different approaches have suggested different motivations for why people protest, including emotional, agentic, identity, and moral motivations. Although each of these approaches first tended toward development of insulated models or theories, the next phase has been more integrative in nature, giving rise to multi-motive models of collective mobilization and social protest that combined predictions from different approaches, which improved their explanatory power and theoretical scope. Together with this first development toward integration, a second development has also clearly left its mark on the field. This development refers to the rapid internationalization of the field, with studies on collective mobilization and social protest being conducted across the world, leading to very diverse participant samples and contextual characteristics. These studies typically also vary methodologically, including survey, experiment, interview, longitudinal, and other methods. This second trend—toward diversity—fits well with the first integrative trend and will lead to more in-depth and integrative understanding of the social-psychological workings of collective mobilization and social protest. However, this will require innovative conceptual and empirical work in order to map the structural (particularly, political and cultural) conditions under which different motivations matter with respect to mobilization and protest.
Kimberly Rios and Cameron D. Mackey
With its origin in the writings of Alexis de Tocqueville and Karl Marx, relative deprivation has been investigated by researchers in psychology, sociology, anthropology, criminology, and political science. Relative deprivation is a judgment of oneself or one’s ingroup as being disadvantaged compared to another person or group, which leads to feelings of anger, frustration, resentment, and/or entitlement. Individuals can feel relatively deprived when comparing themselves to other ingroup members or relevant outgroup members, or when comparing their ingroup as a whole to a relevant outgroup. Individuals can also make temporal comparisons—comparing their current status with their own past or future status or comparing their ingroup’s current status with the past or future status of the ingroup. If these comparisons lead to an appraisal of disadvantage and to affective reactions such as angry resentment, a variety of interpersonal or intergroup outcomes can ensue, including individual psychological states (e.g., lower self-esteem), individual behavior (e.g., increased engagement in risky behaviors such as gambling), intergroup attitudes (e.g., more prejudice toward the outgroup), and collective action (e.g., higher likelihood of protesting). Relative deprivation can be influenced by several factors. People from individualistic cultures have been shown to exhibit more relative deprivation from collectivistic cultures. Temporality also has affected feelings of relative deprivation; these feelings are dependent upon type of temporal comparison (past vs. future) and number of temporal comparisons. Moreover, temporal comparisons have been treated as both an influencer of relative deprivation as well as a source of relative deprivation; future research should address these competing notions. Additional influencing factors include system-justifying beliefs (potentially limiting comparisons and subsequent feelings of relative deprivation) and feelings of empowerment (leading to more deprivation). Future directions pertaining to relative deprivation should focus on comparing feelings of relative deprivation over a period of time (i.e., longitudinally) and experimentally manipulating the construct to flesh out how relative deprivation works. Another recommendation for future research involves creating and validating measures of relative deprivation at both the individual and group level. Finally, a newer line of research examines relative gratification (where cognitive comparisons of being better-off than others leads to prejudice against outgroups). Future research should determine when and how relative gratification occurs and what the differences between the feelings and outcomes of relative gratification and relative deprivation may be.
Kristina Potočnik and Neil Anderson
Creativity at work has long been acknowledged as a source of distinct competitive advantage as organizations seek to harness the ideas and suggestions of their employees. As such, it is not surprising that a considerable amount of research has accrued over the last 30 to 40 years in this field. Most commonly defined as the production of novel and useful ideas, research on creativity at work has focused on identifying different individual as well as contextual factors that shape employee creativity. This research has been driven by many different theoretical frameworks. Some of them focus on creativity as an outcome variable and suggest employee skills, expertise, and intrinsic motivation as the key drivers of employee creativity. The organizational context in terms of support and resources for creativity is also suggested as playing an important role in employee creative output according to these frameworks. Other models have considered creativity more from the process perspective, arguing that creativity involves a set of different stages that lead to creative output. These models focus on different creativity-related behaviors that employees engage in to generate novel and useful ideas, such as problem formulation, preparation or information gathering, idea generation, and idea evaluation. More recent developments in the field suggest that creativity could best be captured as both a process and an outcome of employee endeavors to improve their own work roles, team processes, and outcomes, and as a result, the overall organizational effectiveness. Drawing upon these different frameworks, a considerable amount of research has explored different individual and contextual antecedents of creativity at work. However, although this is a vibrant research area with a potential to contribute significant implications for different stakeholders, including employees, work teams, businesses, and wider societies, much more research is needed to address the complex interplay of various factors at different levels of analyses that impact creativity at work. Also, many questions remain to be answered in terms of how different ways of working, in increasingly global and diverse organizations, influence creativity in the workplace.
Claudio Robazza and Montse C. Ruiz
Emotions are multifaceted subjective feelings that reflect expected, current, or past interactions with the environment. They involve sets of interrelated psychological processes, encompassing affective, cognitive, motivational, physiological, and expressive or behavioral components. Emotions play a fundamental role in human adaptation and performance by improving sensory intake, detection of relevant stimuli, readiness for behavioral responses, decision-making, memory, and interpersonal interactions. These beneficial effects enhance human health and performance in any endeavor, including sport, work, and the arts. However, emotions can also be maladaptive. Their beneficial or maladaptive effects depend on their content, time of occurrence, and intensity level. Emotional self-regulation refers to the processes by which individuals modify the type, quality, time course, and intensity of their emotions. Individuals attempt to regulate their emotions to attain beneficial effects, to deal with unfavorable circumstances, or both. Emotional self-regulation occurs when persons monitor the emotions they are experiencing and try to modify or maintain them. It can be automatic or effortful, conscious or unconscious. The process model of emotion regulation provides a framework for the classification of antecedent- and response-focused regulation processes. These processes are categorized according to the point at which they have their primary impact in the emotion generative process: situation selection (e.g., confrontation and avoidance), situation modification (e.g., direct situation modification, support-seeking, and conflict resolution), attentional deployment (e.g., distraction, concentration, and mindfulness), cognitive change (e.g., self-efficacy appraisals, challenge/threat appraisals, positive reappraisal, and acceptance), and response modulation (e.g., regulation of experience, arousal regulation, and expressive suppression). In addition to the process model of emotion regulation, other prominent approaches provide useful insights to the study of adaptation and self-regulation for performance enhancement. These include the strength model of self-control, the dual-process theories, the biopsychosocial model, the attentional control theory, and the individual zones of optimal functioning model. Based on the latter model, emotion-centered and action-centered interrelated strategies have been proposed for self-regulation in sport. Within this framework, performers identify, regulate, and optimize their functional and dysfunctional emotions and their most relevant components of functional performance patterns.