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date: 07 December 2023

Agency-Based Researchlocked

Agency-Based Researchlocked

  • Irwin EpsteinIrwin EpsteinHunter College, City University of New York
  •  and Stephen A. KappStephen A. KappSchool of Social Welfare, University of Kansas


This entry reviews agency-based research and the unique demands created by the organizational context where this activity resides. Three primary stakeholder groups are identified: administrators and program managers, supervisors, and direct service workers and clinicians. Possible uses of agency-based research by each of the respective stakeholder groups are described. Finally, the role of service consumers in agency-based research is discussed.


  • Administration and Management
  • Research and Evidence-Based Practice

Updated in this version

Bibliography expanded to reflect additional resources in clinical data mining and consumer-centered evaluations. Consumer-centered evaluation integrates service users in all facets of the evaluation from data collections to utilization of the findings.

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