Summary

Human service management practices encompass informed and skillful responses to internal and external demands that human service organizations face. In this entry, the author reviews extra-organizational and intra-organizational management interventions that are described in the prescriptive as well as empirically based literature as promoting human service organizations’ effectiveness, responsiveness to clients, and innovation. Obtaining support, forming partnerships, and managing stakeholders constitute major areas for extraorganizational practices. Among the most often discussed targets for intraorganizational management interventions are leadership practices, board practices, organizational culture, culture and climate change strategies, creating a culture of empowerment, organizational structure, talent management, creating a trauma-informed work environment, evidence-based management, and diversity and inclusion management.