- Karun K. SinghKarun K. SinghRutgers University
Quality assurance (QA) is a widely accepted management function that is intended to ensure that services provided to consumers meet agreed-upon standards. Standards come from professional organizations, evidence-based practices, and public policies that specify outcomes for consumers. QA systems consist of measurement, comparison of findings to standards, and feedback to practitioners and managers. There is emerging, but limited, research that indicates QA can be an effective strategy for improving outcomes for consumers.
- Administration and Management
- Macro Practice
Updated in this version
Content and references updated for the Encyclopedia of Macro Social Work.