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PRINTED FROM the Encyclopedia of Social Work, accessed online. (c) National Association of Social Workers and Oxford University Press USA, 2020. All Rights Reserved. Under the terms of the applicable license agreement governing use of the Encyclopedia of Social Work accessed online, an authorized individual user may print out a PDF of a single article for personal use, only (for details see Privacy Policy and Legal Notice).

date: 21 October 2020

Abstract and Keywords

Quality assurance (QA) is a widely accepted management function that is intended to ensure that services provided to consumers meet agreed upon standards. Standards come from professional organizations, evidence-based practices, and public policies that specify outcomes for consumers. QA systems consist of measurement, comparison of findings to standards, and feedback to practitioners and managers. There is emerging but limited research that indicates that QA can be an effective strategy for improving outcomes for consumers.

Keywords: service standards, measurement, consumer outcomes, feedback

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