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Updated to reflect emerging digital and technological tools such as social media and tablet computers. The bibliography has also been updated to reflect recent research.

Updated on 3 September 2013. The previous version of this content can be found here.
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date: 17 October 2019

Abstract and Keywords

Social workers across fields of practice now have a wide array of technology tools and applications for the conduct and augmentation of practice tasks. This entry is intended as a primer on information and communication technology computer hardware tools and software programs. It describes the essential features and practice utility of an array of information and communication technology hardware, including desktop and laptop computers, tablet computers, and smartphones. Software applications are described with a focus on their social work practice functionality in the capture or retrieval, analysis or synthesis, and presentation or dissemination of information. Described are many emerging Web-based applications with noteworthy practice significance.

Keywords: databases, groupware, Hypertext Markup Language, information and communication technology, office application suites, open source, presentation software, server, smartphones, social media, spreadsheets, tablet computers, Voice Over Internet Protocol

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