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Article

Outcome Measures in Human Services  

Bruce Friedman and Rosario Olivera

The field of social work transformed over time from providing relief to less fortunate individuals to a sophisticated profession that looks at evidence-based measures to deliver change. This has been possible by looking at accountability aspects to demonstrate improvement by addressing performance outcomes resulting from interventions. Outcomes operate on all levels from micro to mezzo to macro, and the skills needed include identifying who is being served and the specific goals to be achieved. This article introduces the use of a logic model as a way to explain interventions and outcomes on a short-term, intermediate term, and long-term basis. The section also describes current measures being used to demonstrate how outcomes are used to justify the practice.

Article

Technology in Macro Social Work Practice  

John G. McNutt and Lauri Goldkind

Information and communication technology has become a major force in society, the social welfare system, and the social work profession. This entry examines the growth of technology and its application to social work and society. It looks at the role of technology and places an emphasis on administrative/organizational, community, and policy practice. It also considers the larger context of the global information society. It additionally explores the impact of technology on the profession and professional education.