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Article

Quality of Care  

Enola Proctor and J. Curtis McMillen

Assessing and improving the quality of social services is one of the most pressing concerns for social work practice and research. Practice in nearly every setting is affected by stakeholder expectations that agencies monitor and improve quality. This entry addresses the meaning of the phrase “quality of care” with respect to social work services, considers this topic in relation to quality improvement, quality assurance, and evaluation of services, and points to the research that is needed in order to assess and improve quality.

Article

Family Therapy  

Cynthia Franklin and Laura M. Hopson

Family intervention has become an important tool for social work practitioners. This entry provides a brief history of family intervention and important influences as well as a synopsis of current research. Although these interventions require more research to better understand the populations for whom they are most effective, the evidence supports their usefulness in addressing such issues as aggression, substance use, and depression, among others.

Article

Interviewing  

Peter De Jong

Social work interviews are purposeful conversations between practitioners and clients, involving verbal and nonverbal communication. The basic skills are regularly used by social workers and reflect the field's major practice principles and the model of change employed by the practitioner. Competency-based forms of interviewing such as motivational and solution-focused interviewing are increasingly being used in direct and indirect practice. Additional research is needed on the outcomes of specific interviewing skills and how they are learned and transferred into practice.

Article

Rapid Assessment Instruments  

Steven L. McMurtry, Susan J. Rose, and Lisa K. Berger

Accurate measurement is essential for effective social work practice, but doing it well can be difficult. One solution is to use rapid assessment instruments (RAIs), which are brief scales that typically require less than 15 minutes to complete. Some are administered by practitioners, but most are self-administered on paper or electronically. RAIs are available for screening, initial assessment, monitoring of service progress, and outcome evaluation. Some require author permission, others are sold commercially, and many more are free and in the public domain. Selection of an RAI should be based first on its psychometric strength, including content, concurrent, and known-groups validity, as well as on types of reliability such as internal consistency, but practical criteria such as readability are also important. And when used in practice settings, RAIs should be part of a well-rounded measurement plan that also includes behavioral observations, client logs, unobtrusive measures, and other approaches.

Article

Health Care Social Work  

Shirley Otis-Green

Health social work is a subspecialization of social work concerned with a person's adjustment to changes in one's health and the impact this has on that person's social network. Social workers in every setting must be ready to assist individuals and families adjusting to illness and coping with medical crises. This entry provides a brief overview and history of health social work and describes the settings and roles where this work is practiced. Significant challenges and opportunities in clinical care, research, education, and policy are discussed. Standards and guidelines for quality practice are then noted.

Article

Eye Movement Desensitization and Reprocessing  

Tonya Edmond and Karen Lawrence

Since its inception in 1987, eye movement desensitization and reprocessing (EMDR) therapy has been the subject of lively debate and controversy, rigorous research both nationally and internationally, and is now used by licensed practitioners across six continents as an effective treatment of trauma symptoms and posttraumatic stress disorder (PTSD). The aim of this entry is to provide social work practitioners and researchers with a description of the treatment approach for adults and children, EMDR’s development and theoretical basis, a review of controversial issues, and an overview of the evidence of effectiveness of EMDR across trauma types and populations.