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Albert R. Roberts

Crisis intervention has been used to help millions of at-risk and vulnerable social work clients throughout the world. Acute crisis-inducing situations range from the sudden loss of a loved one to a Stage IV cancer diagnosis to a school shooting spree. This entry includes definitions and descriptions of crisis theory and crisis intervention protocols. It traces the historical background on the development of crisis intervention programs. The next two sections discuss social work roles and techniques with persons in crisis, and evidence-based crisis intervention protocols based on the latest meta-analysis.


Karen S. Knox

Social workers provide services for crime victims and their families in a variety of settings, including law enforcement, the court systems, corrections, and parole or probation. This entry presents a historical overview of the types of victim-services programs and models that have been developed since the beginning of the 20th century. Social-work roles and interventions in victim-services programs are discussed. The need for specialized education and training in crisis intervention, domestic violence, and child abuse is addressed, along with recent challenges and innovations in the field of victim services.


George T. Patterson

Police social workers are professionally trained social workers or individuals with related academic degrees employed within police departments or social service agencies who receive referrals primarily from police officers. Their primary functions are to provide direct services such as crisis counseling and mediation to individuals and families experiencing social problems such as mental illness, alcohol and substance use and abuse, domestic violence, and child abuse, among others. Additional functions of police social workers include training police officers in stress management, mental illness, substance abuse, domestic violence, and child abuse; providing consultation to police officers; and counseling police officers and their families.


Priscilla Gibson

Albert R. Roberts (1944–2008), PhD, BCETS, DACFE, was a renowned professor and prolific writer. He taught at various universities for 35 years and wrote more than 250 journal articles and 38 books or book chapters.


Maryann Syers

Lydia Rapoport (1923–1971) was a psychiatric social worker at the University of Chicago hospitals and Jewish Children's Bureau, and on faculty at University of California, Berkeley. Her most important contribution to social work practice was crisis intervention and short-term therapy.