Information technology (IT), which encompasses tools and prescribed actions, has begun to substantially impact social work, given 50 years of impressive developments. This entry looks at IT trends and their impact on society and social work. The trends covered concern rapid IT development, connectivity, globalization and outsourcing, intelligent applications and devices, centralization and distribution of power and control, and distance education. Issues and challenges for social work are also discussed.
John G. McNutt
Information technology has had a profound effect on social work practice with larger systems. These tools improve traditional practice and allow new forms of practice. This entry reviews the use of technology in macro social work practice. It examines the role of technology in social administration, community practice, and social policy practice; discusses current practice and tools and discusses the challenges faced in the use of technology in macro practice.
David A. Patterson
Social workers across fields of practice now have a wide array of technology tools and applications for the conduct and augmentation of practice tasks. This entry is intended as a primer on information and communication technology computer hardware tools and software programs. It describes the essential features and practice utility of an array of information and communication technology hardware, including desktop and laptop computers, tablet computers, and smartphones. Software applications are described with a focus on their social work practice functionality in the capture or retrieval, analysis or synthesis, and presentation or dissemination of information. Described are many emerging Web-based applications with noteworthy practice significance.