Quality of Care
- Enola ProctorEnola ProctorFrank J. Bruno Professor of Social Work Research, Director of the Center for Mental Health Services Research, Washington University in St. Louis
- and J. Curtis McMillenJ. Curtis McMillenUniversity of Chicago
Assessing and improving the quality of social services is one of the most pressing concerns for social work practice and research. Practice in nearly every setting is affected by stakeholder expectations that agencies monitor and improve quality. This entry addresses the meaning of the phrase “quality of care” with respect to social work services, considers this topic in relation to quality improvement, quality assurance, and evaluation of services, and points to the research that is needed in order to assess and improve quality.